Concierge

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

PTO

Holiday pay

Daily Pay

Health Insurance

Dental Insurance

401k with employer match

Life insurance

short-term disability

long-term disability

Referral bonuses

Tuition Reimbursement

Employee assistance program

Job Description

The Residence at Whitehall is a distinguished senior living community dedicated to enriching the lives of its residents through compassionate care and unwavering support. Managed under the principles of Grace Management, Inc., this esteemed establishment strives to create a warm and inviting environment that fosters a family-like atmosphere where residents feel valued and cared for every day. Located in a vibrant and accessible area, The Residence at Whitehall is committed to offering exceptional living experiences that promote comfort, dignity, and social engagement among its senior residents. The community emphasizes personalized attention, ensuring each resident's needs and preferences are met with respect and kindness. As part of their ongoing commitment to excellence, The Residence at Whitehall offers a range of services designed to support the physical, emotional, and social well-being of its residents. These services include health management, recreational activities, social events, and personalized care plans tailored to individual needs. Beyond its dedication to residents, The Residence at Whitehall values its employees as integral members of the community, recognizing that the quality of care is directly influenced by the passion and professionalism of its team members.

Currently, The Residence at Whitehall is seeking a full-time Concierge Specialist to join their team. This role is pivotal in maintaining smooth daily operations and enhancing the resident experience through efficient administrative support and positive interpersonal interactions. The position comes with comprehensive full-time benefits such as paid time off (PTO), holiday pay, daily pay options, health and dental insurance, a 401K plan with employer match, life insurance, short and long-term disability coverage, referral bonuses, tuition reimbursement, and an employee assistance program. The Concierge Specialist serves as the first point of contact for residents, families, and visitors, ensuring courteous and prompt communication. Responsibilities include clerical tasks such as organizing and maintaining files related to residents, personnel, marketing, maintenance, and resources. The Concierge answers telephones, greets guests, coordinates resident services, assists with appointment scheduling, and supports wellness programs. This role demands a professional demeanor, strong customer service skills, and the ability to operate various office equipment and software, including Windows, Word, Excel, Outlook, and internet-based applications. Physical requirements include the ability to communicate effectively and perform tasks that may involve bending, standing, lifting up to 40 pounds, and other movements necessary to support the community's functioning. The ideal candidate will have a high school diploma or GED, experience in office or hospitality settings, excellent grammatical skills, proficiency in email etiquette, and a commitment to upholding confidentiality and safety standards. Adherence to policies, professional appearance, and a proactive attitude toward supporting residents and team members are essential qualities for success in this role. Joining The Residence at Whitehall means becoming a valued part of a dedicated team that prioritizes empathy, respect, and excellence in senior living care, offering ample opportunities for professional growth and personal fulfillment.

Job Requirements

High school diploma or GED
Minimum one year of office or hospitality experience preferred
Proficient in Microsoft Office and general office software
Excellent verbal and written communication skills
Ability to operate office equipment including telephone systems and scanners
Strong organizational and multitasking abilities
Physical ability to bend, stand, lift up to 40 pounds, stoop, sit, walk, and stretch
Ability to maintain confidentiality of resident and company information
Must be free of communicable diseases
Completion of drug testing and criminal background check
Adherence to company policies and dress code
Ability to communicate effectively by speaking, seeing, and hearing sufficient to serve residents

Job Qualifications

High school diploma or GED
Experience in general office procedures and computer applications including Windows, Word, Excel, Outlook, and internet-based programs
Proficient with email processes and etiquette
Excellent customer service and interpersonal skills
Strong grammatical and writing skills
Ability to read, write, and speak English fluently
Professional and neat appearance
Ability to maintain confidentiality
Ability to work effectively with various levels of people
Physical ability to perform required tasks such as bending, standing, lifting, and walking
One year of office or hospitality experience preferred

Job Duties

Provide clerical support including organizing and maintaining files
Answer telephones promptly and take accurate messages
Greet visitors and ensure proper registration and routing
Assist residents with information, activities, and signing out procedures
Schedule and coordinate residents' doctors' appointments and transportation
Maintain resident mailboxes, distribute mail, and update listings
Keep the lobby and reception areas neat, organized, and professional
Provide administrative support including typing, filing, report preparation, and scheduling
Schedule work orders and coordinate with maintenance and housekeeping
Assist with recruitment activities including placing ads, screening applicants, and scheduling interviews
Maintain and order office supplies as approved by supervisor
Identify and report unsafe conditions or hazards immediately
Support and participate in resident-centered activity programs
Attend associate meetings and in-service education sessions
Perform other related duties as assigned by supervisor