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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Professional Development
Retirement Plan
Employee assistance program
Holiday pay
flexible scheduling
Job Description
The hiring establishment is a community-focused organization operating within the senior living sector, dedicated to providing a warm and welcoming environment for residents, their families, guests, and visitors. This organization values professionalism, respect, and a customer-first approach, ensuring that every interaction reflects the community's culture and service commitment. The organization is governed under non-exempt employment status with oversight provided by the General Manager, emphasizing structured and supportive working conditions that comply with safety and confidentiality regulations including HIPAA.
This organization is looking to fill the role of Concierge, a vital front-facing position that serves as the first poi... Show More
This organization is looking to fill the role of Concierge, a vital front-facing position that serves as the first poi... Show More
Job Requirements
- High school diploma or equivalent
- experience in senior living, hospitality, or customer service environment preferred
- excellent verbal and written communication skills
- professional demeanor, reliability, and a genuine passion for serving seniors
- basic computer and phone system knowledge including Microsoft Office, copy/fax/scanning equipment
- state criminal background check and LIC 508 criminal record statement
- LIC 503 health screening report
- tuberculosis clearance as required by the state
- first aid and CPR certifications as required by the state
- certification and/or license as required by the state
- fingerprint clearance as required by the state
- must be at least 18 years of age as outlined in state regulations
- must be able to read, speak and write the English language
Job Qualifications
- High school diploma or equivalent
- experience in senior living, hospitality, or customer service environment preferred
- excellent verbal and written communication skills
- professional demeanor, reliability, and a genuine passion for serving seniors
- basic computer and phone system knowledge including Microsoft Office, copy/fax/scanning equipment
- state criminal background check and LIC 508 criminal record statement
- LIC 503 health screening report
- tuberculosis clearance as required by the state
- first aid and CPR certifications as required by the state
- certification and/or license as required by the state
- fingerprint clearance as required by the state
- must be at least 18 years of age as outlined in state regulations
- must be able to read, speak and write the English language
Job Duties
- Greet all residents, visitors, families, and vendors in a courteous, professional, and friendly manner
- treat residents, families and visitors of the community with dignity and respect
- answer all incoming telephone calls promptly and route them to the appropriate department or take accurate messages and ensure timely delivery
- maintain the front desk area in a neat, organized, and welcoming condition at all times
- monitor and manage resident and guest sign-in/sign-out logs according to community policy and procedures
- assist residents with general questions, appointment scheduling & reminders, package deliveries, and other non-clinical support services
- notify appropriate staff of scheduled tours, appointments, vendors, and special guests
- support the sales director by greeting prospective residents and their families warmly and notifying the team of walk-ins or scheduled tours
- provide administrative assistance including copying, faxing, filing, and distributing mail as assigned by the general manager or executive director
- help maintain community calendars, bulletin boards, and front desk communications in a clear and current manner
- coordinate with maintenance, housekeeping, and dietary services for timely resident or guest requests
- monitor entry points in accordance with the community’s safety, visitor, and emergency policies
- maintain confidentiality and security of all resident and business information in compliance with HIPAA and company policies
- provide coverage for weekends, holidays, and other shifts as needed to ensure consistent front desk presence
- support other departments and leadership with projects and administrative tasks as assigned
- perform all other duties as assigned by the executive director, general manager, or management company representatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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