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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $21.25
Work Schedule
Standard Hours
Benefits
dental plan
vision plan
Health Insurance
critical illness coverage
accident coverage
401(k) retirement savings plan
Health and dependent day care flexible spending accounts
Paid vacation
sick leave
holiday leave
Bereavement leave
Tuition Reimbursement
Team Member Referral program
Job Description
Our Assisted Living Facility is a compassionate and resident-focused senior living community committed to providing a safe, supportive, and engaging environment for older adults. We prioritize the well-being, comfort, and dignity of our residents by offering a range of personalized services and amenities designed to enhance their quality of life. Our professional team is dedicated to delivering exceptional care and fostering a warm, welcoming atmosphere where residents and their families feel valued and respected. As part of our commitment to outstanding service, we are proud to maintain a community where residents enjoy both independence and the support they need in... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service, hospitality, or front desk role
- excellent interpersonal and communication skills
- proficiency in computer systems including word processing, email, and database management
- ability to multitask and prioritize responsibilities effectively
- required health screening, TB clearance, and criminal record clearance
- at least 18 years of age
- First Aid/CPR certification preferred
- strong understanding of customer service principles
- ability to maintain confidentiality and professionalism
- capability to handle changing priorities and multiple tasks
- knowledge of safety and emergency protocols
Job Qualifications
- At least 18 years of age
- required health screening, TB clearance, and criminal record clearance
- any special licenses, certifications, and certificates (First Aid/CPR Certified)
- special skills needed to meet client needs (California Code of Regulations Sections: 85065(f)/87411(g))
- high school diploma or equivalent
- additional education or certification in hospitality or customer service is a plus
- previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment
- excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively
- proficiency in computer systems, including word processing, email, and database management
Job Duties
- Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment
- provide information, answer inquiries, and assist residents and their families with various requests and concerns
- coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents
- maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors
- assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules
- maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readily available
- collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally
- monitor the security and safety of facility, reporting any unusual incidents or concerns to the appropriate personnel
- act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination
- always uphold resident privacy and confidentiality
- assist with other related tasks as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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