Concierge

Pasadena, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $21.25

Work Schedule

Standard Hours

Benefits

dental plan

vision plan

Health Insurance

critical illness coverage

accident coverage

401(k) retirement savings plan

Health and dependent day care flexible spending accounts

Paid vacation

sick leave

holiday leave

Bereavement leave

Tuition Reimbursement

Team Member Referral program

Job Description

Our Assisted Living Facility is a compassionate and resident-focused senior living community committed to providing a safe, supportive, and engaging environment for older adults. We prioritize the well-being, comfort, and dignity of our residents by offering a range of personalized services and amenities designed to enhance their quality of life. Our professional team is dedicated to delivering exceptional care and fostering a warm, welcoming atmosphere where residents and their families feel valued and respected. As part of our commitment to outstanding service, we are proud to maintain a community where residents enjoy both independence and the support they need in a secure setting.

We are currently seeking a Concierge to join our team on a full-time basis, offering a pay scale of $19.00 to $21.50 per hour depending on experience. This position plays a crucial role in being the friendly and professional point of contact for residents, their families, and visitors. The Concierge is responsible for delivering exceptional customer service and maintaining a supportive and welcoming atmosphere throughout the facility. Reporting directly to the Executive Director, the Concierge coordinates various services, handles inquiries, and performs administrative tasks necessary to ensure a seamless living experience for all residents.

This role requires a warm and approachable demeanor along with excellent multitasking skills and strong communication abilities. Responsibilities include greeting residents and visitors, providing information about facility amenities and services, coordinating appointments and transportation, and assisting with administrative duties such as managing schedules and resident records. The Concierge also maintains an organized workspace, collaborates with staff to promptly address concerns, and ensures the safety and security of the facility by reporting any unusual incidents. Importantly, the Concierge acts as a liaison between residents, families, and different departments to facilitate effective communication and cooperation. Maintaining resident privacy and confidentiality is a fundamental aspect of this role.

Working as a Concierge in an assisted living environment offers the opportunity to make a positive impact on the lives of seniors by creating a supportive and welcoming community. This position does not involve supervisory responsibilities but requires dedication to upholding high standards of service, professionalism, and empathy. Candidates with previous experience in customer service, hospitality, or front desk roles, especially within senior living or healthcare settings, will find this role rewarding and well-suited to their skills. Through excellent interpersonal skills, a calm and flexible attitude, and proficiency with computer systems, the Concierge contributes significantly to the overall resident experience and satisfaction.

Job Requirements

High school diploma or equivalent
previous experience in customer service, hospitality, or front desk role
excellent interpersonal and communication skills
proficiency in computer systems including word processing, email, and database management
ability to multitask and prioritize responsibilities effectively
required health screening, TB clearance, and criminal record clearance
at least 18 years of age
First Aid/CPR certification preferred
strong understanding of customer service principles
ability to maintain confidentiality and professionalism
capability to handle changing priorities and multiple tasks
knowledge of safety and emergency protocols

Job Qualifications

At least 18 years of age
required health screening, TB clearance, and criminal record clearance
any special licenses, certifications, and certificates (First Aid/CPR Certified)
special skills needed to meet client needs (California Code of Regulations Sections: 85065(f)/87411(g))
high school diploma or equivalent
additional education or certification in hospitality or customer service is a plus
previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment
excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively
proficiency in computer systems, including word processing, email, and database management

Job Duties

Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment
provide information, answer inquiries, and assist residents and their families with various requests and concerns
coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents
maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors
assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules
maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readily available
collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally
monitor the security and safety of facility, reporting any unusual incidents or concerns to the appropriate personnel
act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination
always uphold resident privacy and confidentiality
assist with other related tasks as needed