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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $34.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
retirement plans
wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and providing unparalleled guest experiences across its diverse portfolio of hotel brands. One of its premier brands, W Hotels, embodies a vibrant and contemporary approach to luxury hospitality, characterized by its mission to Ignite Curiosity and Expand Worlds. W Hotels are destinations where guests can explore new perspectives and live life to the fullest with a spirit that is always tuned-in and up-for-anything. This dynamic environment fosters creativity, originality, and a forward-looking mindset, making W Hotels a distinctive presence in the luxury... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull and place objects weighing up to 10 pounds without assistance
- Ability to maintain confidentiality of proprietary information
- Ability to comply with quality assurance expectations and standards
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to speak clearly and professionally
- Ability to prepare and review written documents accurately and completely
- Ability to follow company policies and procedures
- Effective communication and interpersonal skills
Job Duties
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about property and surrounding area amenities including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Criteria
Experience
No experience required
Job Location
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