Concierge

AMLI Residential is a nationally recognized, family-owned developer and owner of luxury apartment communities, renowned for its commitment to quality living environments across the United States. With a firm dedication to diversity, inclusion, and exceptional residential experiences, AMLI Residential fosters an environment where both residents and employees feel valued and supported. The company operates multiple upscale properties offering top-tier amenities and services that contribute to premier urban living experiences. AMLI Residential thrives on innovation and community engagement, continually seeking to enhance the lifestyle of its residents through thoughtful design, superior maintenance, and dedicated customer service.

The AMLI River North community is one such luxury apartment property, located in a vibrant, urban district that appeals to professionals seeking convenience, style, and comfort. At AMLI River North, the focus is on cultivating a welcoming and resourceful atmosphere designed to meet the dynamic needs of its residents. This includes comprehensive concierge services that provide tailored assistance to residents, facilitating a seamless living experience by managing day-to-day requests and enhancing resident satisfaction.

The Concierge role at AMLI River North is a full-time position requiring a highly professional individual who excels in customer service and thrives in a fast-paced environment. Offering competitive compensation ranging from $27.00 to $30.00 per hour, this position requires 40 hours per week on a Tuesday through Saturday schedule. The Concierge acts as a vital liaison between residents and various service providers, ensuring prompt and courteous responses to requests while maintaining an expert knowledge of the local area including services, vendors, and community amenities.

Responsibilities include facilitating a broad scope of resident services such as grocery deliveries, vehicle maintenance appointments, dry cleaning pickup and delivery, and technology assistance like TV setup or wall mounting. The Concierge also coordinates transportation needs including airport transfers and rental arrangements. Additionally, the role involves booking reservations for restaurants, events, and game tickets, arranging floral orders, managing vet and kennel accommodations, and overseeing the usage of shared community spaces such as amenities and penthouses.

Beyond logistical support, the Concierge contributes to the community feel by managing package deliveries through systems like Luxer, performing daily audits, developing resident newsletters, and maintaining current contact lists of merchants and service providers. Coordination with onsite property management ensures prompt resolution of resident issues and requests. The Concierge also supports other AMLI communities when necessary and participates in the company’s volunteer and community activities, reinforcing AMLI Residential's commitment to community involvement.

Ideal candidates will possess a High School diploma or GED, with Associate or Bachelor’s degrees preferred, accompanied by a minimum of three years’ customer service experience. Previous concierge or hospitality experience is strongly favored, along with proficiency in Microsoft Word, Excel, and internet research tools. Strong communication skills, a detailed-oriented approach, and solid local knowledge are essential. Physical requirements include the ability to stand, walk, and sit for extended periods, occasional lifting of up to 10 pounds, and operation of standard office equipment.

AMLI Residential emphasizes a supportive work environment and offers employees various perks including comprehensive health coverage (medical, dental, and vision), 401(k) with company match, generous rental discounts on AMLI properties, tuition reimbursement programs, and a substantial paid time off package including 20 PTO days plus 9 paid holidays with increases based on tenure. AMLI is an equal opportunity employer committed to fostering an inclusive, diverse workplace where all employees can thrive and grow professionally.