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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.00
Work Schedule
Day Shifts
Benefits
Competitive wages
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer match
flexible spending accounts
Job Description
Forest Hills Healthcare Center, located in Cincinnati, Ohio, is a valued member of the CommuniCare Family of Companies. CommuniCare is a family-owned enterprise that has established itself as one of the nation’s largest providers of post-acute care services since its founding in 1984. The company offers comprehensive management and operation of adult living communities, including skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Forest Hills Healthcare Center embodies the organization’s commitment to creating caring communities where staff, residents, clients, and family members support and care for one another deeply... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or healthcare setting preferred
- ability to communicate effectively both verbally and in writing
- ability to handle multiple tasks simultaneously
- good problem-solving skills
- ability to maintain confidentiality
- willingness to work full-time first shift
- ability to wear business professional attire
Job Qualifications
- high school diploma or equivalent
- previous customer service experience
- excellent communication and interpersonal skills
- ability to multi-task and work in a fast-paced environment
- proficiency in using telephone etiquette
- ability to develop and maintain positive working relationships
- professional appearance and demeanor
Job Duties
- utilize resident/concierge request form and give form to appropriate individual or department as necessary to resolve resident call, request, or problem
- follow up with residents to ensure their requests or problems have been met to their satisfaction
- respond to special requests from residents with unique needs
- welcome and acknowledge all residents according to company standards
- anticipate and address resident service needs
- communicate with residents with genuine concern
- speak with others using clear professional language
Job Criteria
Experience
No experience required
Job Location
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