Concierge

Havenwood of Minnetonka is a distinguished senior living community dedicated to enhancing the lives of older adults by providing a compassionate, welcoming, and engaging environment. At Havenwood of Minnetonka, residents experience more than just care; they are part of a vibrant community where their stories and experiences are valued and celebrated. The establishment prides itself on being at the forefront of senior living, investing not only in the well-being of its residents but also in the development and growth of its staff. Working at Havenwood means joining a company committed to creating extraordinary life experiences in the senior healthcare space, where every team member plays a critical role in fostering a supportive and inviting atmosphere.

Currently, Havenwood of Minnetonka is seeking a hospitality-focused Concierge to join their team. This part-time role offers a unique opportunity to be the welcoming face of the community, greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner every day. The Concierge serves as the crucial first point of contact within the community, embodying the values of customer service, compassion, and attentiveness.

The position offers a flexible schedule, including weekday evenings from 4:00 pm to 7:00 pm and every other weekend from 8:30 am to 5:00 pm, with pay ranging from $16 to $18 per hour. This setting is ideal for individuals who cherish meaningful interactions and wish to contribute positively to the senior living experience.

In this role, the Concierge is responsible for maintaining ongoing telephone coverage, addressing and resolving issues raised by residents and visitors to ensure everyone feels heard and appropriately served. The ability to manage and de-escalate difficult situations is essential, as the Concierge acts as a bridge between residents, guests, and the organization’s operational goals. Additionally, the Concierge handles practical tasks such as accepting and logging delivery packages, notifying recipients, and preparing maintenance work orders when required. Support responsibilities also extend to assisting the Business Office Manager with various projects and assignments, providing valuable operational assistance.

The ideal candidate for the Concierge position at Havenwood of Minnetonka will have a high school diploma or GED and a familiarity with Microsoft Office Suite products. Excellent telephone communication skills are crucial, as is a genuine passion for hospitality and senior engagement. This role is perfect for enthusiastic and compassionate professionals who want to make a difference in the lives of seniors by delivering exceptional service and fostering a hospitable community environment. Havenwood of Minnetonka values diversity and is an Equal Employment Opportunity employer, welcoming applicants from all backgrounds to join their dedicated team.