Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Equal employment opportunity
Job Description
Salamander Hotels & Resorts is a distinguished hospitality company known for delivering exceptional guest experiences across its portfolio of luxury resorts, hotels, and residences. Renowned for its commitment to excellence, Salamander Hotels & Resorts offers uniquely crafted stays that blend comfort, elegance, and personalized service. The company prides itself on fostering a warm and inviting atmosphere for guests while maintaining focus on innovation, local culture, and community engagement. With locations that often highlight regional heritage and attractions, Salamander Hotels & Resorts upholds a strong dedication to quality and memorable guest interactions that set it apart in the hospitality industry.
The role of Lobby Concierge at Salamander Hotels & Resorts is both unique and challenging, designed for individuals who excel in creating welcoming environments and providing outstanding personalized service. This position involves serving not only the guests but also supporting fellow employees and engaging with the local community. A key characteristic of the Lobby Concierge is their proactive approach—never assuming or promising without certainty, yet always committed to finding answers efficiently and courteously. The Concierge functions as a vital resource, offering guests recommendations, directions, and solutions for a variety of needs, often related to travel, dining, entertainment, and local attractions.
This role requires exceptional multitasking skills, managing phones, computers, and face-to-face interactions simultaneously with professionalism and grace. The ideal candidate is well-versed or willing to develop an in-depth knowledge of the Charleston, South Carolina area, including its food and beverage scene, historical sites, and entertainment options. The ability to contribute to the hotel's mission statement and core values is integral, ensuring that service reflects the company’s standards for hospitality excellence.
Physically, the role may require lifting items such as boxes, luggage, or golf clubs up to 40 pounds and spending about 30 percent of the shift standing, walking, or bending. Salamander Hotels & Resorts promotes equal opportunity employment and values diversity, ensuring a culture where all employees are judged on merit, competence, and performance regardless of race, gender, age, or other protected categories. Working as a Lobby Concierge at Salamander Hotels & Resorts offers a rewarding career opportunity for hospitality professionals who thrive in a dynamic environment and are passionate about connecting guests with the best local experiences through attentive and knowledgeable service.
The role of Lobby Concierge at Salamander Hotels & Resorts is both unique and challenging, designed for individuals who excel in creating welcoming environments and providing outstanding personalized service. This position involves serving not only the guests but also supporting fellow employees and engaging with the local community. A key characteristic of the Lobby Concierge is their proactive approach—never assuming or promising without certainty, yet always committed to finding answers efficiently and courteously. The Concierge functions as a vital resource, offering guests recommendations, directions, and solutions for a variety of needs, often related to travel, dining, entertainment, and local attractions.
This role requires exceptional multitasking skills, managing phones, computers, and face-to-face interactions simultaneously with professionalism and grace. The ideal candidate is well-versed or willing to develop an in-depth knowledge of the Charleston, South Carolina area, including its food and beverage scene, historical sites, and entertainment options. The ability to contribute to the hotel's mission statement and core values is integral, ensuring that service reflects the company’s standards for hospitality excellence.
Physically, the role may require lifting items such as boxes, luggage, or golf clubs up to 40 pounds and spending about 30 percent of the shift standing, walking, or bending. Salamander Hotels & Resorts promotes equal opportunity employment and values diversity, ensuring a culture where all employees are judged on merit, competence, and performance regardless of race, gender, age, or other protected categories. Working as a Lobby Concierge at Salamander Hotels & Resorts offers a rewarding career opportunity for hospitality professionals who thrive in a dynamic environment and are passionate about connecting guests with the best local experiences through attentive and knowledgeable service.
Job Requirements
- Ability to multitask using telephones and computers while interacting with guests
- Quick thinking ability to provide clear and concise recommendations and directions
- Knowledge of local Charleston area attractions, activities, and services
- Familiarity with Microsoft Office Excel, Word, and Outlook
- Ability to lift up to 40 pounds
- Ability to stand, walk, or bend for 30 percent of the shift
- Strong communication and interpersonal skills
Job Qualifications
- College degree preferred with emphasis on hospitality or travel and tourism
- Knowledge of Charleston’s food and beverage scene, area attractions, and local history preferred
- Strong communication and interpersonal skills
- Ability to multitask and think quickly to provide accurate information
- Familiarity with Microsoft Office Excel, Word, and Outlook
- Commitment to delivering excellent guest service
Job Duties
- Create an atmosphere around the lobby desk that welcomes guests
- Communicate effectively with guests and fellow employees to satisfy personal service needs
- Develop and maintain a true sense of community connection within the local Charleston area
- Follow and support the company’s mission statement and core values
- Use telephones and computers to multitask while interacting with guests
- Provide clear, concise recommendations and directions for walking, driving, and verbal inquiries
- Refer and recommend a wide variety of activities, services, and local information about Charleston
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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