Concierge

Boca Raton, FL, USA|Onsite

Job Overview

Compensation

Hourly

Range $13.75 - $17.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Effective onboarding

Employee assistance program

team environment

Job Description

This position is with a reputable senior living community dedicated to providing exceptional care and an engaging environment for its residents. The community prides itself on creating a warm, welcoming atmosphere that not only supports the well-being of its residents but also fosters a strong sense of connection and engagement among residents, families, and staff. With a focus on professionalism and warmth, the community seeks individuals who are committed to enhancing the daily lives of seniors by ensuring that every interaction is positive and supportive. The community operates with a dedicated team alongside leadership that emphasizes resident-centered care, participation in enriching activities, and streamlined communication to maintain high resident satisfaction levels.

The role of the Front Desk Concierge is vital to the overall resident experience, acting as the primary point of contact for residents, families, visitors, and team members. This position requires a proactive, service-oriented approach to assist individuals with questions or concerns, creating a positive, welcoming experience for everyone who enters the community. Responsibilities include greeting all visitors and answering incoming calls promptly and professionally, managing the lobby and entry areas to maintain a clean, organized, and inviting environment. The Concierge also supports the sales and marketing efforts by managing inquiries, facilitating community tours, and assisting with marketing materials and lead management. Additionally, this role assists with business office functions such as processing resident documentation and maintaining file confidentiality. Promoting resident participation in programming and adhering to company policies are important elements of this position. This role demands excellent communication skills, attention to detail, and the ability to multitask effectively in a dynamic environment, contributing significantly to the community’s reputation and resident satisfaction. Employment type is full-time, and compensation aligns with industry standards for senior living concierge roles, reflecting experience and qualifications.

Job Requirements

high school diploma or equivalent
ability to provide excellent customer service
effective communication skills
experience handling multiple tasks simultaneously
basic computer skills
ability to maintain confidentiality
willingness to support community activities and programming
reliable and punctual
ability to stand or sit for extended periods
positive attitude and professional demeanor

Job Qualifications

high school diploma or equivalent
prior experience in customer service or hospitality preferred
excellent communication skills both verbal and written
strong organizational and multitasking abilities
basic computer proficiency including familiarity with office software
ability to interact professionally with seniors and families
knowledge of senior living community environment preferred
ability to work in a team and independently

Job Duties

proactively assist residents families visitors and team members with questions or problems resulting in a positive experience
greet all visitors and answer incoming calls in a professional and respectful manner
monitor entry area for visitors and guests greet and direct as necessary answer incoming telephone calls and resident calls forward and take messages receive and send packages for residents assist with residents who request assistance with mailing letters and packages
manage the lobby monitor and ensure desk and lobby are clean and neat create a comfortable inviting area assist the director of resident engagement and or others as necessary in promoting programming with residents in the lobby
manage the inquiry process connecting the caller or visiting customer to the appropriate inquiry team member respond to inquiries and or tours when director of sales and marketing executive director and other directors are not available facilitate experiences tours of community as needed assist in supporting the marketing standards of the community assist with duties related to the lead management program assist with assembling marketing packets as needed
assist in processing new resident documentation assist in maintenance of resident files and documentation while maintaining confidentiality
promote and encourage residents to participate in programming
follow and communicate company policies and procedures
perform other duties as assigned