Concierge

Invited is a leading company in the hospitality and service industry, recognized as the largest owner and operator of private clubs in the United States. Since its establishment in 1957, Invited has been committed to building meaningful relationships and enriching the lives of its members, guests, and dedicated team members. Operating over 130 country clubs, city clubs, and athletic clubs nationwide, Invited offers exceptional amenities, including championship golf courses, state-of-the-art fitness centers, resort-style pools, handcrafted culinary experiences, and modern workspaces, among others. With more than 17,000 employees, Invited fosters an inclusive and dynamic work environment that values collaboration, excellence, and exceptional service.

The Concierge at Invited plays a crucial role within the Member Experience team by providing exceptional personal service and ensuring members have unforgettable visits at the club. This position involves managing communications including phone calls, emails, and reservations, and serving as a welcoming point of contact for members and guests. The Concierge is responsible for promoting club offerings, assisting with member outreach for new and at-risk members, and supporting various member experience initiatives, including social media efforts and event management. Reporting to the Member Experience Director, the Concierge embodies the company's core values of Warm Welcomes, Magic Moments, and Fond Farewells, consistently working to enhance member satisfaction and foster loyalty.

This role requires a personable, service-oriented individual with excellent communication and organizational skills. The Concierge must be able to handle multiple tasks under pressure, demonstrate attention to detail, and maintain professionalism in all interactions. The work schedule includes weekends and holidays, reflecting the nature of the hospitality industry and the commitment to member engagement. Invited offers a competitive salary determined by experience, education, and location, along with a comprehensive benefits package for full-time employees. Benefits include medical, dental, and vision coverage, life insurance, disability insurance, retirement savings plans, and generous paid time off, reflecting the company's dedication to employee well-being. This position is ideal for individuals seeking a meaningful career in a prestigious hospitality environment where they can contribute to a team dedicated to delivering unparalleled member experiences.