Concierge

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $21.25

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

mental health coverage

competitive pay

basic life insurance

Matching 401K contributions

Paid Time Off

Mentoring

Professional Development

discounts

Tuition Reimbursement

Recognition Program

Job Description

Avenue5 Residential is a dynamic and rapidly growing property management company renowned for its commitment to people and excellence in service. Founded with the mission to manage properties efficiently while prioritizing the needs and satisfaction of their residents, Avenue5 Residential has established itself as an award-winning employer and a leader in the multifamily housing industry. The company prides itself on its core beliefs that emphasize putting people and partnerships first, empowering associates, focusing on solutions, championing innovative ideas, and delivering tangible results rather than mere promises. Having earned several prestigious accolades such as being a top 15 national finalist on the Best Places to Work Multifamily list, certified as a Great Place to Work since 2017, and being recognized as one of the Best Workplaces in Real Estate, Avenue5 Residential continues to lead with a culture centered on collaboration, respect, and professional growth. Their exceptional standing within the industry is further reinforced by their ranking as the second fastest-growing private company in Washington by The Puget Sound Business Journal and placing 8th on the 2024 National Multifamily Housing Council Top 50 Managers List.

The Concierge position at Avenue5 Residential plays a vital role in enhancing the resident experience by providing exceptional customer service and creating a comfortable, welcoming atmosphere. This role involves managing the front desk or office area, addressing the needs and inquiries of residents, prospective residents, suppliers, contractors, and visitors, and ensuring the smooth operation of daily activities within the property. A successful Concierge acts as the primary point of contact and ambassador for the property, embodying the company’s commitment to people-first service. Responsibilities range from greeting and escorting prospective residents, handling communications for leasing associates, and organizing property events, to assisting the maintenance team with work orders and safety inspections, and maintaining various property-related logs and business center operations.

This position is designed for individuals who thrive in a fast-paced environment, demonstrate strong organizational and interpersonal skills, and are dedicated to fostering a positive community atmosphere. In addition to excellent customer service, the Concierge must be proficient with basic office software and equipment, able to multi-task effectively, and maintain a high level of professionalism at all times. The role also includes additional responsibilities such as preparing emergency plans, complying with company and legal policies, and supporting community engagement through resident activities.

Avenue5 Residential offers a holistic benefits package focused on the overall wellness of its employees. Physical wellness benefits include medical, dental, vision, and mental health coverage options. The company supports financial wellness through competitive pay, basic life insurance, and matching 401K contributions. To nurture mental and emotional wellness, employees enjoy a generous paid time-off plan including 10 paid holidays, a community service day, and a birthday holiday. Additional perks enhance professional development and personal growth, featuring mentoring programs, tuition reimbursement, employee discounts, and a robust recognition program. With a focus on well-being both inside and outside of work, Avenue5 Residential encourages associates to unlock their potential and grow their careers in an empowering and supportive environment.

Job Requirements

High school diploma is required
At least one year of customer service experience is required
Must maintain a valid driver’s license, clean driving record and current auto insurance is required
Ability to read, write, comprehend, and converse in English
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
Sensitivity to confidential matters is required
Must comply with all safety requirements
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment

Job Qualifications

High school diploma is required
At least one year of customer service experience is required
Strong organizational and time-management skills
Strong interpersonal skills to effectively and sensitively communicate
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
Sensitivity to confidential matters is required
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
Capability to read, write, comprehend, and converse in English
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
Excellent customer service and interpersonal skills with the ability to relate to others
Ability to cope with and defuse situations involving angry or difficult people
Must maintain a valid driver’s license, clean driving record and current auto insurance is required
Must comply with all safety requirements
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment

Job Duties

Greets and escorts prospective residents to the leasing office
Answers incoming calls, places outgoing calls, and schedules appointments for leasing associates
Offers and provides information and assistance to residents, prospective residents, suppliers, contractors, office staff, and management as needed
Prepares complimentary services, such as snacks and drinks
Accepts and delivers packages to residents and property staff
Ensures supplies are stocked and places orders when needed
Develops and implements resident activities appropriate for the demographics of the property
Assists the maintenance team by processing work orders
follows up on work orders to ensure they are completed timely and accurately
and files work orders when complete
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
If applicable, schedules elevator usage for resident move-ins, move-outs, and deliveries
Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the property
Ensures the business center is organized and equipment is working properly
Develops and publishes property communication for residents to inform them of planned events, activities, information, resident services, and advertisements
Posts flyers and other important reminders in designated areas
Communicates issues to managers or appropriate office staff member
Prepares and practices emergency plan, including evacuation, earthquake or inclement weather drills, and determines where people will go in the event of an emergency or disaster
Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
Performs other duties as assigned