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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $21.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
mental health coverage
competitive pay
basic life insurance
Matching 401K contributions
Paid Time Off
Mentoring
Professional Development
discounts
Tuition Reimbursement
Recognition Program
Job Description
Avenue5 Residential is a dynamic and rapidly growing property management company renowned for its commitment to people and excellence in service. Founded with the mission to manage properties efficiently while prioritizing the needs and satisfaction of their residents, Avenue5 Residential has established itself as an award-winning employer and a leader in the multifamily housing industry. The company prides itself on its core beliefs that emphasize putting people and partnerships first, empowering associates, focusing on solutions, championing innovative ideas, and delivering tangible results rather than mere promises. Having earned several prestigious accolades such as being a top 15 national finalist on... Show More
Job Requirements
- High school diploma is required
- At least one year of customer service experience is required
- Must maintain a valid driver’s license, clean driving record and current auto insurance is required
- Ability to read, write, comprehend, and converse in English
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
- Sensitivity to confidential matters is required
- Must comply with all safety requirements
- Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment
Job Qualifications
- High school diploma is required
- At least one year of customer service experience is required
- Strong organizational and time-management skills
- Strong interpersonal skills to effectively and sensitively communicate
- Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
- Sensitivity to confidential matters is required
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
- Capability to read, write, comprehend, and converse in English
- Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
- Excellent customer service and interpersonal skills with the ability to relate to others
- Ability to cope with and defuse situations involving angry or difficult people
- Must maintain a valid driver’s license, clean driving record and current auto insurance is required
- Must comply with all safety requirements
- Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment
Job Duties
- Greets and escorts prospective residents to the leasing office
- Answers incoming calls, places outgoing calls, and schedules appointments for leasing associates
- Offers and provides information and assistance to residents, prospective residents, suppliers, contractors, office staff, and management as needed
- Prepares complimentary services, such as snacks and drinks
- Accepts and delivers packages to residents and property staff
- Ensures supplies are stocked and places orders when needed
- Develops and implements resident activities appropriate for the demographics of the property
- Assists the maintenance team by processing work orders
- follows up on work orders to ensure they are completed timely and accurately
- and files work orders when complete
- Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
- If applicable, schedules elevator usage for resident move-ins, move-outs, and deliveries
- Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the property
- Ensures the business center is organized and equipment is working properly
- Develops and publishes property communication for residents to inform them of planned events, activities, information, resident services, and advertisements
- Posts flyers and other important reminders in designated areas
- Communicates issues to managers or appropriate office staff member
- Prepares and practices emergency plan, including evacuation, earthquake or inclement weather drills, and determines where people will go in the event of an emergency or disaster
- Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
- Performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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