Concierge

Orange, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Career Development

Job Description

This job opportunity is with a prestigious luxury hotel located in Orange County, known for its exceptional standards and commitment to providing high-end hospitality services. The hotel is part of a globally recognized brand that prides itself on delivering personalized and outstanding guest experiences in an upscale environment. This establishment is renowned for its elegant accommodations, exemplary guest services, and a wide range of amenities including fine dining restaurants, bars, fitness centers, and exclusive lounges. The hotel attracts a diverse clientele ranging from leisure travelers to business guests, ensuring a dynamic and fast-paced work atmosphere.

The role offer... Show More

Job Requirements

High School diploma or GED required
Experience in the hospitality industry is preferred
Experience in 4 Diamond Rated Hotel preferred
Must be able to walk and stand for long periods of time
Excellent communication skills
Must be able to work days, nights and weekends
Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting, running
Occasional ascending or descending ladders, stairs and ramp
Able to communicate effectively in English/Spanish preferred, both verbally and in writing
Able to deal with internal and external guests requiring patience, tact and diplomacy
Valid driver's license required
Maintain regular attendance in compliance with handbook policies
Maintain high standards of personal appearance and grooming including wearing nametags
Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)

Job Qualifications

Experience in elevated guest service (4-5 Diamond, 4-5 Stars) highly preferred
Ability to lead and participate as a member of a team
Strong team player and able to motivate a team
Excellent written and verbal communication skills (English)
Ability to communicate with all levels of employees and guests in a friendly, courteous, and service-oriented manner
Ability to multitask and prioritize departmental functions to meet deadlines

Job Duties

Welcome guests in a warm and enthusiastic manner always using the guests' name
Gather, summarize, and advise guests about the hotel and the area
Stay current on local events, attractions, and happenings in Orange County
Promote hotel outlets including restaurants, bars, marketplace, and club lounge
Make restaurant and tour reservations upon request
Anticipate guest requests and requirements to satisfy them efficiently and promptly
Research and coordinate arrangements for guests' special requests

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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