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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
supportive work environment
Job Description
Century Park Associates is a distinguished senior living community committed to providing an enriching lifestyle for its residents while fostering a rewarding and supportive environment for its associates. As a company, Century Park Associates prides itself on cultivating relationships founded on trust, leadership, and personal ethics. Their "people come first" philosophy emphasizes excellence, respect, and outstanding service throughout every facet of their organization. The community deeply values caring for and loving its residents and encourages them to continue growing, learning, and contributing meaningfully to their surroundings. This dedication to superior service ensures that team members frequently go beyond their standard... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office including Word and Excel
- must demonstrate proficiency with office machines such as fax, copier, and scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multitask
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must adhere to Century Park’s Code of Ethics and complete all required compliance training
Job Qualifications
- High school diploma or equivalent
- proficiency with Microsoft Office including Word and Excel
- demonstrated proficiency with office machines such as fax, copier, and scanner
- excellent customer service skills
- strong telephone etiquette
- effective communication skills
- ability to multitask and manage frequent interruptions
- cheerful and positive attitude
- trustworthiness and dependability
- ability to work independently
- knowledge of or willingness to learn Electronic Health Record (EHR) system
Job Duties
- Demonstrates excellent customer service, including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support such as typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person or department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Health Record system as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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