Concierge

Century Park Associates is a distinguished senior living community committed to providing an enriching lifestyle for its residents while fostering a rewarding and supportive environment for its associates. As a company, Century Park Associates prides itself on cultivating relationships founded on trust, leadership, and personal ethics. Their "people come first" philosophy emphasizes excellence, respect, and outstanding service throughout every facet of their organization. The community deeply values caring for and loving its residents and encourages them to continue growing, learning, and contributing meaningfully to their surroundings. This dedication to superior service ensures that team members frequently go beyond their standard roles to exceed expectations, which results in a fulfilling and positive experience for residents and staff alike.

The Concierge role at Century Park Associates is pivotal in maintaining the welcoming atmosphere and seamless operation of the front lobby area. Reporting to the Business Office Manager, the Concierge serves as the community's frontline ambassador, providing exceptional customer service and reception to residents, families, and visitors. This role encompasses a blend of greeter duties, administrative responsibilities, and supportive tasks that contribute to the overall smooth functioning of the community.

A successful Concierge at Century Park Associates demonstrates exemplary telephone etiquette, effective communication, and a cheerful, positive demeanor. They are responsible for greeting guests warmly and professionally, screening visitors, and directing any concerns to the appropriate management personnel. The Concierge ensures the front lobby remains neat, clean, and inviting, carefully managing the flow of people entering the building and maintaining order and hospitality at all times.

In addition to greeting duties, the Concierge plays an important role in administrative support. This includes typing, filing, handling fax and photocopy tasks, managing mail distribution, and accurately logging events. They maintain essential community lists such as resident directories and associate phone lists, handle resident maintenance requests through the designated system, and oversee reservations, charges, and payments for guest rooms with communication to the housekeeping team.

The Concierge also supports the sales and marketing teams by processing inquiry calls and ensuring timely communication with prospective residents. There is some assistance provided with the Electronic Health Record (EHR) system as needed, contributing to the overall efficiency of community operations.

Ideal candidates for the Concierge position must have a high school diploma or equivalent, exhibit proficiency in Microsoft Office applications like Word and Excel, and demonstrate competency with standard office machines including fax machines and scanners. They should be trustworthy, dependable, and able to work efficiently with minimal supervision, managing multitasking demands and frequent interruptions with professionalism and grace. The Concierge must exhibit excellent customer service skills, particularly a passion for serving seniors, and maintain the highest standards of integrity, adhering strictly to the Century Park Code of Ethics and completing all stated compliance training.

This role is essential in reinforcing the warm, inviting, and professional environment that defines Century Park Associates. By performing their duties with diligence and care, the Concierge helps to ensure that every resident and visitor feels valued and well-cared-for, supporting the community’s mission to enrich the lives of those it serves.