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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee recognition programs
Job Description
Century Park Associates is a distinguished senior living community committed to enhancing the lives of its residents through exceptional service and a warm, welcoming environment. As a leading organization in senior care, Century Park Associates prioritizes trust, leadership, and personal ethics, fostering a culture where employees are valued and residents feel truly cared for. By embracing a 'people come first' philosophy, the company ensures that respect, excellence, and outstanding service are reflected in every aspect of its operations. Century Park Associates is dedicated to creating not just a place to live, but a vibrant community where residents can continue to... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office, including Word and Excel
- must demonstrate proficiency with office machines such as fax, copier, and scanner
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multi task
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to Century Park's Code of Ethics and complete all required compliance training
Job Qualifications
- High school diploma or equivalent
- proficiency with Microsoft Office, including Word and Excel
- proficiency with office machines such as fax, copier, and scanner
- effective communication skills
- excellent customer service and hospitality abilities
- ability to multi task and meet deadlines
- positive and cheerful attitude
- professionalism and integrity in adherence to company ethics
- experience in a customer-facing role preferred
Job Duties
- Demonstrates excellent customer service, including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support, including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person, department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system, including educating new residents and maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and backup sales team so inquiry calls are handled timely
- assists with Electronic Health Record (EHR) system as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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