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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Advancement opportunities
Training
Low-cost medical
Dental
Vision
flexible spending accounts
Health savings account
voluntary life insurance
long-term disability insurance
Company paid life insurance
company paid short-term disability insurance
401K with company match
Employee assistance program
Paid Time Off
Referral Bonus Program
Quarterly bonus program
renewal commissions
Job Description
The Morgan Group is a prominent organization managing more than 70 multifamily properties, known for its commitment to building a strong community centered around people. This company stands out in the property management industry by prioritizing respect and dignity for everyone involved—from team members and partners to residents, clients, subcontractors, and vendors. At The Morgan Group, an inclusive culture is cultivated where every idea, perspective, and contribution is valued, ensuring that all individuals feel heard and appreciated. Their core values form the foundation for their success and influence how they hire, reward, and evaluate every member of their team. These... Show More
Job Requirements
- High school diploma or GED
- 3+ years of customer service experience in hospitality industry
- Commitment to service excellence with positive attitude
- Ability to multi-task and handle various duties simultaneously
- Time management and problem-solving skills
- Excellent verbal and written communication skills
- Maintain professional appearance and friendly demeanor
- Reliable and able to follow directions
- Valid driver's license, insurance, and car registration if driving for business
- Ability to perform physical activities including lifting up to 50 lbs with assistance
- Ability to work both indoors and outdoors in various weather conditions
- Ability to respond promptly to emergency calls
- Ability to use personal transportation for work-related duties when needed
Job Qualifications
- High school diploma or GED required
- 3+ years of customer service experience in the hospitality industry
- Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus
- Certification or degree in hospitality management is a plus
- Must have a commitment to service excellence with a friendly and positive attitude
- Ability to multi-task and handle various duties at one time
- Time management and problem-solving skills is essential
- Maintain a professional appearance and friendly attitude toward residents and community staff
- Must display excellent verbal and written communications skills
- Attention to detail and quality
- Ability to take direction, be reliable, work productively on one's own and adhere to a schedule
- Able to work with cross-functional teams within the organization
Job Duties
- Manage the community's concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
- Provide exemplary and timely customer service to residents, pets, and community staff
- Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
- Assist residents making a service request by entering it into the system
- Address and solve resident questions or concerns via in person, email, or phone
- Manage and organize the delivery of resident packages and notifying the resident
- Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
- Build relationships with client residents and community staff
- Ensure we are following outlined protocol while providing amenity services to residents
- Maintain a daily activity log for all services provided within the community
- Conduct any amenity services needed, including pet walking, dry cleaning pickup/drop off, and package delivery
- Ability to perform other duties as assigned by the Community Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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