Concierge

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $15.50 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Paid holidays

Professional development opportunities

Job Description

Baystate Health is a comprehensive health system renowned for its commitment to delivering outstanding healthcare and patient services across multiple facilities. As a respected employer in the healthcare sector, Baystate Health emphasizes creating a supportive and inclusive work environment where employees can thrive and grow professionally. Known for its dedication to equal employment opportunity and diversity, the organization ensures all qualified candidates receive fair consideration regardless of personal background. Baystate Health serves a diverse patient population, emphasizing compassionate care and community engagement, which is reflected in every employee's role and responsibility.

The position open at Baystate Health... Show More

Job Requirements

GED or HiSet required
2 to 3 years of hospitality or related experience
Basic knowledge of computers
Physical ability to meet job requirements daily
Professional appearance as per departmental guidelines
Excellent interpersonal and communication skills
Ability to maintain order and professionalism under pressure

Job Qualifications

GED or HiSet
2 to 3 years of experience in hospitality or related field with customer service focus
Basic PC skills
Effective verbal and telephone communication skills
Ability to handle high-volume, stressful situations calmly
Capable of directing volunteers positively
Bilingual preferred

Job Duties

Greet arriving customers in a positive and professional manner
Proactively offer services and provide information assistance as needed
Facilitate patient and visitor flow between desks and service locations
Provide clear directions using wayfinding tools and maps
Respond to general inquiries and secure special assistance like wheelchairs or volunteer escorts
Maintain cleanliness and orderliness of entry areas
Follow departmental telephone etiquette and answer calls promptly

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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