Concierge

Everett, WA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $25.00 - $28.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

401k

competitive pay

Job Description

CBRE is a global leader in commercial real estate services and investment, recognized as a Fortune 500 company that helps businesses and people thrive. With a dynamic and forward-thinking culture, CBRE provides opportunities for professionals to create significant impact while advancing their careers within a respectful and collaborative environment. The company values diverse perspectives, backgrounds, and skillsets, fostering a workplace built on shared values such as respect, integrity, service, and excellence. As part of CBRE, employees have the chance to chart their own course, realize their potential, and contribute meaningfully to the future of commercial real estate. They offer a... Show More

Job Requirements

Authorized to work in the United States without visa sponsorship now or in the future
High school diploma or GED
Minimum of five plus years of Concierge or job-related experience
Proficient communication and client services experience
Expert knowledge of Microsoft Office products
Excellent organizational skills
Ability to explain complex concepts or sensitive information

Job Qualifications

High school diploma or GED
Minimum of five plus years of Concierge or job-related experience
Background in hospitality, administration, or customer service is a plus
Proficient communication and client services experience
In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions
Ability to explain complex concepts or sensitive information
Expert knowledge of Microsoft Office products such as Word, Excel, and Outlook
Excellent organizational skills with a master-level inquisitive mindset

Job Duties

Be the first point of contact for all those entering the facility
Greet them with a friendly and welcoming demeanor
Record and log service requests and track the statuses
Provide administrative aid to management as needed
Arrange and confirm recreational, dining, and business activities on behalf of the requestor
Respond to requests in a timely manner
Deliver world-class customer service to all individuals in the facility
Encourage guests and tenants to refer personal and business associates to the location
Build and maintain a database of local business recommendations including preferred transportation sources, dining, and entertainment
Follow property-specific security and emergency procedures
Notify appropriate parties to ensure the safety of all individuals in the building
Acknowledge inquiries or complaints from clients, co-workers, and supervisors
Provide solutions in a professional customer service-driven manner
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives
May establish new techniques to ensure the team is able to meet its objectives
Have a direct impact on the team objectives as well as the objectives of related teams
Ensure personal and team outcomes have a positive impact on customer objectives
Lead by example and model behaviors consistent with CBRE RISE values
Guide team through the application of basic knowledge of practices and procedures
Work to build consensus

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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