Concierge

Thornton, CO, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $20.00 - $24.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

friendly work environment

Career development opportunities

Job Description

The hiring establishment is a senior living community dedicated to providing an elevated way of life for seniors where comfort, connection, and joy thrive. This community focuses on fostering an environment where residents feel valued and cared for, ensuring a high quality of life through various programs and services that cater to their unique needs. The community is committed to creating a welcoming and supportive atmosphere for both residents and their families, making it a desirable place to live and work.

As a senior living community, the focus is on promoting well-being and engagement among its residents, which requires a professional and attentive team to support daily operations. This includes administrative staff who handle inquiries, organize tours, and assist residents and visitors. Their mission is supported by a team that values teamwork, professionalism, and excellent customer service.

The role of Concierge is a vital position within this community. Reporting directly to the Business Office Manager, the Concierge serves as the first point of contact for visitors and residents alike, shaping the initial impression of the community. This hourly position offers a competitive salary between $20 and $24 per hour, depending on experience.

The Concierge's responsibilities encompass greeting visitors warmly, providing accurate information about the property, and assisting with various administrative duties such as answering multi-line telephones, processing mail, and supporting property tours. This role demands a high level of professionalism, patience, and effective communication skills to handle interactions with residents, family members, staff, and external visitors.

In addition to front desk duties, the Concierge plays a supportive role in the property's marketing efforts by creating positive and friendly interactions that encourage a welcoming community atmosphere. The Concierge also maintains the reception area to ensure it is neat, orderly, and stocked with current informational literature and refreshments.

Physical requirements for the role include the ability to walk, stand, lift, carry, push, bend, squat, and climb stairs regularly. The role also requires sensory capabilities such as clear vision, hearing, and strong command of the English language to properly manage communications and safety-related alerts.

Overall, this position is ideal for a candidate who enjoys engaging with people, is organized, and takes pride in contributing to a supportive and pleasant environment for seniors. The Concierge supports the community's mission by being attentive to the needs of residents and visitors, ensuring smooth operations, and assisting other departments as needed. This role is essential in maintaining the positive reputation and smooth functioning of the senior living community.

Job Requirements

High school diploma or equivalent preferred
Ability to read, write, and understand English
Ability to make independent decisions when necessary
Ability to remain calm during emergency situations
Professional demeanor in dealing with personnel, residents, family members, visitors, and the public
Computer proficiency with Microsoft software
Patience and cheerful disposition
Ability to handle persons with various maturity levels
Ability to walk and stand continuously
Ability to lift, carry, and push 0-25 pounds constantly
Ability to climb stairs frequently with elevator available
Ability to bend, squat, twist or rotate frequently
Ability to reach frequently, occasionally overhead
Ability to see clearly with or without corrective lenses
Ability to hear telephone, alarms, and safety signals with or without hearing devices
Strong command of English language for reading, writing, and interpretation

Job Qualifications

High school diploma or equivalent preferred
Able to read, write, and understand English
Able to make independent decisions when necessary
Able to remain calm during emergencies
Able to interact professionally with personnel, residents, family members, visitors, and the public
Knowledgeable of administrative practices, processes, and guidelines
Experience using Microsoft computer software
Patient, professional, cheerful disposition and enthusiastic
Willing to handle residents, staff, and visitors at various maturity levels

Job Duties

Greet visitors seeking information about the property
Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel
Direct visitors to appropriate office or resident apartment
Assist residents, family members, and guests with general requests
Arrange tours of the property for individuals making spontaneous visits or those with scheduled appointments
Answer telephones, record and channel information
Display knowledge of the services, programs, and other pertinent information about the property
Manage mail meter, stamps, making copies, and other office operations
Process incoming mail, sort property mail and distribute to mailboxes
Maintain reception area neat and orderly, ensure current property literature and refreshments are available
Perform clerical duties for property staff as directed
Provide assistance in the dining room serving resident meals as requested
Support marketing efforts through positive interactions during tours and phone contacts
Communicate observed or suspected resident condition changes immediately to supervisor
Maintain a safe work environment for staff, residents and guests
Encourage teamwork through cooperative interactions
Support a positive and professional image through actions and dress
Perform other position-consistent duties as assigned