Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Rotating Shifts
Flexible
Benefits
401(k) Plan
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Paid Time Off
company holidays
Early wage access
Job Description
JLL, or Jones Lang LaSalle, is a globally recognized leader in real estate and investment management services. With their commitment to creating a better world through the future of real estate, JLL specializes in combining world-class services, advisory expertise, and cutting-edge technology to meet the unique needs of their clients. The company prides itself on hiring the most talented individuals who are empowered to thrive, develop meaningful careers, and find a place where they truly belong. Whether candidates come with extensive experience in commercial real estate, skilled trades, technology, or are transitioning to this dynamic industry, JLL offers an inclusive and innovative environment that fosters growth and success.
The role of Retail Concierge at JLL is tailored for individuals who possess a passion for culture and an innate desire to provide impeccable and exceptional concierge services in a multi-use property environment. This property includes retail shops, dining venues, and office spaces. As the primary point of personal contact for guests, the Retail Concierge serves as a trusted advisor and resource, helping visitors plan their shopping and dining experiences, offering tailored recommendations, and sharing details about upcoming in-center and retailer events.
This position demands a candidate with a refined passion for fashion, culture, food, and art. More than just familiarity with the property, the Retail Concierge is expected to be well-versed in the local cultural scene, combining expert knowledge with a dedication to delivering VIP-level customer service. The goal is to ensure that every guest’s expectations are not only met but exceeded, leaving lasting memorable experiences. This includes providing attentive service across multiple channels such as in-person, phone, email, online, and digital platforms, making it essential for the candidate to be versatile and tech-savvy.
The estimated hourly compensation for the Retail Concierge role ranges from $18 to $19, reflecting the value JLL places on skills and experiential contributions. The position requires flexibility with rotating shifts typically scheduled from 10 a.m. to 6 p.m. and 12 p.m. to 8 p.m. Responsibilities also extend to administrative tasks, event support, marketing initiatives, and acting as an ambassador for the property within both the Center and local community.
JLL recognizes the importance of well-being and work-life balance by offering a comprehensive benefits package supporting mental, physical, and emotional health. Benefits include a 401(k) plan with company matching contributions, comprehensive medical, dental, and vision care, paid parental leave at 100% of salary, paid time off, company holidays, and early access to earned wages through the Daily Pay program.
Joining JLL as a Retail Concierge means becoming part of a forward-thinking company that leverages artificial intelligence to connect candidates with opportunities meaningfully, providing an innovative and secure hiring experience. The company embraces equal employment opportunities and is committed to creating an accommodating and inclusive workplace for all employees. Overall, this role offers an exciting chance to contribute to a vibrant, luxury retail environment while growing your career at a globally esteemed real estate leader.
The role of Retail Concierge at JLL is tailored for individuals who possess a passion for culture and an innate desire to provide impeccable and exceptional concierge services in a multi-use property environment. This property includes retail shops, dining venues, and office spaces. As the primary point of personal contact for guests, the Retail Concierge serves as a trusted advisor and resource, helping visitors plan their shopping and dining experiences, offering tailored recommendations, and sharing details about upcoming in-center and retailer events.
This position demands a candidate with a refined passion for fashion, culture, food, and art. More than just familiarity with the property, the Retail Concierge is expected to be well-versed in the local cultural scene, combining expert knowledge with a dedication to delivering VIP-level customer service. The goal is to ensure that every guest’s expectations are not only met but exceeded, leaving lasting memorable experiences. This includes providing attentive service across multiple channels such as in-person, phone, email, online, and digital platforms, making it essential for the candidate to be versatile and tech-savvy.
The estimated hourly compensation for the Retail Concierge role ranges from $18 to $19, reflecting the value JLL places on skills and experiential contributions. The position requires flexibility with rotating shifts typically scheduled from 10 a.m. to 6 p.m. and 12 p.m. to 8 p.m. Responsibilities also extend to administrative tasks, event support, marketing initiatives, and acting as an ambassador for the property within both the Center and local community.
JLL recognizes the importance of well-being and work-life balance by offering a comprehensive benefits package supporting mental, physical, and emotional health. Benefits include a 401(k) plan with company matching contributions, comprehensive medical, dental, and vision care, paid parental leave at 100% of salary, paid time off, company holidays, and early access to earned wages through the Daily Pay program.
Joining JLL as a Retail Concierge means becoming part of a forward-thinking company that leverages artificial intelligence to connect candidates with opportunities meaningfully, providing an innovative and secure hiring experience. The company embraces equal employment opportunities and is committed to creating an accommodating and inclusive workplace for all employees. Overall, this role offers an exciting chance to contribute to a vibrant, luxury retail environment while growing your career at a globally esteemed real estate leader.
Job Requirements
- Bachelor's degree or equivalent work experience
- Two or more years of previous high-end retail, fine dining, or VIP hospitality
- Prior experience with a luxury hotel, retail, or restaurant front of house guest service
- Authorized to work in the United States without sponsorship
- Flexible working hours and ability to work rotating shifts
- Ability to stand for extended periods unless accommodation is granted
- Ability to communicate effectively verbally and in writing
- Proficiency in Microsoft Outlook, App-based programs, and Microsoft Office
- Reliable and punctual
- Ability to multitask and work under pressure
- Professional appearance adhering to company dress code
- Ability to use computer, iPad, and cell phone
- Ability to work well with varied personalities
- Willingness to take initiative and be self-motivated.
Job Qualifications
- Bachelor's degree or equivalent work experience
- Two or more years of previous high-end retail, fine dining, or VIP hospitality
- Prior experience with a luxury hotel, retail, or restaurant front of house guest service
- Previous community involvement or networking experience is preferred
- Effective verbal and written communication skills
- Strong problem-solving skills
- Ability to multitask while maintaining professionalism
- Knowledge of Microsoft Outlook, App-based programs, and Microsoft Office
- Professional appearance and adherence to dress code and grooming guidelines
- Ability to provide service in-person, over the phone, email, online, and digitally
- Self-motivated with initiative
- Ability to work effectively within a team.
Job Duties
- Takes great pride in offering helpful, friendly service at all times
- Greets and assists all guests and property personnel in an efficient and courteous manner
- Defines, communicates, and maintains high standards of guest service at all times
- Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels
- Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.
- Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas, and restaurants available at or around the property and in Scottsdale
- Performs services requested, including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc.
- Supports and promotes all property programs and events
- Anticipates the services sought after by ascertaining the mood and style of the guest
- identifies solutions before being asked
- Creates property marketing collateral, which may include newsletters, signage, e-blasts, social media posts, etc
- Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
- Actively researches shopping, dining, and experiential trends to ensure the property can provide guests with services both expected and unexpected
- Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
- Responds to guests via phone, email, property website, and social media outlets
- Corresponds with guests who require follow-up or solutions
- Participates in and completes all training programs
- Maintains the ambiance, style, and cleanliness of the Concierge Desk, ensuring all brochures and literature are stocked at all times
- Tends to other administrative duties as assigned
- Acts as a property ambassador within the Center and local community to promote the property's services, amenities, and events
- Partners with the on-site property management team on marketing initiatives.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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