Concierge

Tempe, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

team events

Career Development

Job Description

Alamo Drafthouse is a renowned entertainment company that combines the love of cinema with exceptional dining and customer service experiences. Known for its unique approach to movie theaters, Alamo Drafthouse offers specialty programming, including curated film screenings, events, and dining options which elevate the typical movie-going experience. Operating in various locations, including the Tempe venue, Alamo Drafthouse emphasizes delivering an immersive and enjoyable environment for all its guests. The company is celebrated for its commitment to hospitality and a shared passion for movies, which resonates through all employees who engage directly with patrons.

The Alamo Drafthouse Concierge role is a crucial position within the company, acting as the frontline ambassador who ensures every guest has an outstanding experience from the moment they enter until they leave the venue. This role is full-time, hourly, and non-exempt, offering dynamic responsibilities in a fast-paced yet welcoming environment. The Concierge must balance customer service with operational duties such as processing admissions, managing ticketing, and maintaining cleanliness and organization. A deep knowledge of films and a passion for cinema is essential, enabling Concierges to share exciting details about both mainstream and niche movies as well as upcoming events and special programming. This role demands flexibility, excellent communication skills, and a guest-focused attitude to make each visit memorable. The position reports directly to the venue manager and plays a vital part in ensuring the success of the Alamo Drafthouse experience. Concierges work closely with other team members to maintain a smoothly functioning environment while keeping the guest's needs a top priority. Overall, the Concierge at Alamo Drafthouse Tempe embodies excellent hospitality, a thorough understanding of the venue, and a genuine enthusiasm for movies and service that helps create a unique cultural hub for movie lovers and visitors alike.

Job Requirements

High school diploma/GED or equivalent combination of education and experience
Ability to operate POS
Ability to make change and accurately conduct credit card transactions and account for all monies at the end of each shift
Stands/walks 100% of shift
Reaches, bends, stoops, and wipes frequently
Ability to read and write English
Ability to verbalize and clearly respond to guests

Job Qualifications

Ability to operate POS
Ability to make change and accurately conduct credit card transactions and account for all monies at the end of each shift
Ability to read and write English
Ability to verbalize and clearly respond to guests
High school diploma/GED or equivalent combination of education and experience
Stands/walks 100% of shift
Reaches, bends, stoops, and wipes frequently

Job Duties

Ensures that all guests have an awesome experience and are excited to come back
Maintains a cheerful, courteous disposition with neat, clean and professional attire
Holds a passion for the cinematic experience
Keeps up to speed on current and upcoming movies and all Alamo Drafthouse special events
Has a wealth of knowledge of films, directors, casts and details both mainstream and niche
Greets guests upon entering and departing the venue
Answers phone and responds to questions and/or directs calls to the appropriate place
Communicates guest questions and/or concerns to managers when appropriate
Keeps lobby clean and free of clutter
Maintains the cleanliness and organization of the ticket counter
Checks for restocking of necessary supplies
Brings all areas up to standard
Processes admission tickets to guests
Ensures all financial transactions are correct
Operates credit card, gift card, and cash transactions properly
Accurately calculates change due to the guest and returns appropriate amount in a timely matter
Maintains the security of a cash drawer and checks it in and out accurately every shift
Provides assistance to guests' special needs, such as helping those with disabilities
Directs guests to restrooms, theaters, bars, ATM and other points of interest
Manages informational kiosk and display of event signs and posters
Keeps managers fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action that may be taken
Performs shift change and/or opening or closing duties
Adheres to all company safety and sanitation policies and procedures
Assists other team members as needed or when business needs dictate
Performs a tech check of features weekly to ensure quality and to gain talking points for guest interactions