Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Professional development opportunities
Job Description
Puttery is a modern entertainment destination that expertly combines the vibrant energy of nightlife with the exhilarating fun of tech-infused mini golf. Each Puttery location boasts immersive, creatively themed courses that provide a unique and engaging backdrop for guests seeking both competitive play and social interaction. Alongside the innovative gaming experience, the venue offers curated cocktails and chef-inspired menus, elevating the overall atmosphere to something truly memorable and special. The mission at Puttery is to redefine how people connect by blending play, style, and hospitality into one dynamic environment where every visit is a reason to celebrate. Whether guests are unwinding after work, enjoying a night out with friends, or celebrating a special event, Puttery provides a welcoming space filled with energy, entertainment, and exceptional service.
The role of Concierge at Puttery is critical as the frontline ambassador of the brand and guest experience. This position is the first point of contact for all visitors, setting the tone for a warm, friendly, and engaging atmosphere from the moment guests arrive. The Concierge provides detailed information about the venue’s features including dining options, gaming experiences, and special event offerings, ensuring every guest feels acknowledged, informed, and valued throughout their time on-site. Beyond greeting guests, the Concierge manages reservations effectively, maintains organization within reservation systems, and communicates important details clearly both to guests and to venue staff to ensure a seamless and enjoyable experience.
In addition to front desk duties, the Concierge plays an active part in maintaining the smooth flow of guest activities by anticipating needs, addressing any concerns or questions promptly, and collaborating closely with all departments. This multifaceted role requires a balance of hospitality expertise, organizational skills, and a genuine passion for helping others. The successful Concierge will thrive in Puttery’s fast-paced, high-energy environment and be comfortable juggling multiple tasks while maintaining a professional and friendly demeanor. By embodying Puttery’s core values and commitment to exceptional service, the Concierge ensures that every guest’s visit is memorable and satisfying, ultimately contributing to the venue’s reputation as a premier entertainment destination.
The role of Concierge at Puttery is critical as the frontline ambassador of the brand and guest experience. This position is the first point of contact for all visitors, setting the tone for a warm, friendly, and engaging atmosphere from the moment guests arrive. The Concierge provides detailed information about the venue’s features including dining options, gaming experiences, and special event offerings, ensuring every guest feels acknowledged, informed, and valued throughout their time on-site. Beyond greeting guests, the Concierge manages reservations effectively, maintains organization within reservation systems, and communicates important details clearly both to guests and to venue staff to ensure a seamless and enjoyable experience.
In addition to front desk duties, the Concierge plays an active part in maintaining the smooth flow of guest activities by anticipating needs, addressing any concerns or questions promptly, and collaborating closely with all departments. This multifaceted role requires a balance of hospitality expertise, organizational skills, and a genuine passion for helping others. The successful Concierge will thrive in Puttery’s fast-paced, high-energy environment and be comfortable juggling multiple tasks while maintaining a professional and friendly demeanor. By embodying Puttery’s core values and commitment to exceptional service, the Concierge ensures that every guest’s visit is memorable and satisfying, ultimately contributing to the venue’s reputation as a premier entertainment destination.
Job Requirements
- High school diploma or equivalent
- minimum one year of experience in a concierge, guest service, or hospitality role
- experience with computerized booking and point-of-sale systems
- ability to thrive in a fast-paced, high-energy environment
- strong organizational skills
- ability to stand and walk for extended periods
- ability to lift and move up to 25 pounds without assistance
- evening, weekend, and holiday availability
- excellent verbal and written communication skills
Job Qualifications
- Friendly, professional, and engaging personality with a passion for guest service
- ability to thrive in a fast-paced, high-energy environment
- strong organizational, teamwork, and multitasking skills
- minimum one year of experience in a concierge, guest service, or hospitality role
- experience with computerized booking and point-of-sale systems
- bilingual abilities a plus
- excellent verbal and written communication skills
- high school diploma or equivalent required
- familiarity with reservation or event management software preferred
- demonstrated ability to communicate effectively and collaborate across all levels of staff
Job Duties
- Greet and assist guests warmly, offering personalized recommendations and information about the venue
- create a seamless arrival and departure experience for all guests
- act as a brand ambassador by promoting food, beverage, and entertainment options
- manage reservations, waitlists, and guest inquiries through the reservation system and phone line
- maintain awareness of guest activity throughout the venue and proactively offer assistance
- communicate clearly and courteously with guests and team members
- support other team members and perform additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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