Concierge

Charlotte, NC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid holidays

Paid Time Off

401k plan with company match

Professional development opportunities

Job Description

The hiring establishment is a well-regarded property management company that specializes in providing quality residential services and maintaining safe, secure, and welcoming living environments for its residents. This company is dedicated to upholding the highest standards of customer service and building management to ensure resident satisfaction and property integrity. The organization operates in a dynamic and fast-paced environment with a focus on professionalism, responsiveness, and community engagement. As a key player in the property management industry, the company aims to foster safe and secure residential communities with attentive service and operational excellence.

The role of Concierge Associate is a v... Show More

Job Requirements

High school diploma or equivalent
valid driver's license
ability to manage multiple priorities
excellent customer service skills
proficiency in Microsoft Outlook, Word and Excel
strong written and verbal communication skills
ability to lift 30 to 50 pounds
physical ability to stand, sit, walk, and climb as necessary
capability to work extended or flexible hours including weekends and attend meetings
ability to detect auditory and visual emergency alarms
willingness to work occasional overtime
ability to handle computer and office equipment
availability for occasional travel for training
must be able to navigate the property quickly and effectively

Job Qualifications

Valid driver's license
ability to manage multiple priorities
excellent customer service skills
effective communication skills
time management skills
basic knowledge of Microsoft applications including Outlook, Word and Excel
preferred knowledge of information system hardware/software
good written and verbal communication skills
strong interpersonal skills
ability to handle computer peripherals and office equipment
ability to quickly navigate the property/building
ability to lift 30 to 50 pounds
ability to stand or sit for long periods
ability to detect auditory and visual emergency alarms
ability to work flexible hours, weekends and attend board meetings

Job Duties

Provides exceptional customer service
meets and greets residents
checks guests and service providers in/out
understands and reacts to emergency response and access control procedures
monitors and operates electronic security control systems
accurately maintains daily logs, records and forms
assists with general concierge services and performs administrative clerical work, including Word and Excel documents
walks the building premises as directed for monitoring purposes
monitors and controls access to the building
resolves and follows-up on complaints/issues, escalating to supervisor if necessary
helps maintain a safe and secure environment throughout the building/property
has the ability to understand and complete all required forms
may be assigned other duties by supervisor

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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