Concierge

Brandywine Living is part of Monarch Communities and stands as a dedicated provider of senior living solutions. Recognized for creating vibrant and supportive environments, Brandywine Living focuses on ensuring that senior residents enjoy their lives in a safe, beautiful, and welcoming setting. The company prides itself on fostering a fun, caring atmosphere where residents not only receive excellent care but also have the opportunity to form meaningful friendships and engage in fulfilling activities. Brandywine Living operates various communities that offer a range of services tailored to meet the unique needs of seniors, emphasizing respect, dignity, and quality of life in every aspect of their care.

As a leading senior living provider, Brandywine Living is actively seeking a part-time Concierge to join their service team. This role is crucial as the first point of contact for anyone entering the community, setting a welcoming and professional tone right from the start. The Concierge position is designed for individuals passionate about customer service and eager to act as a brand ambassador who can positively influence the lives of both residents and visitors. The role reports directly to the Business Operations Director and carries a non-exempt, hourly status, with an hourly wage range of $16.00 to $17.00. The schedule is part-time, specifically Sundays and Mondays from 4:00 pm to 8:00 pm, making it suitable for those looking for flexible working hours.

In this role, the Concierge is responsible for several key functions including answering and screening incoming calls courteously, processing community mail, maintaining emergency contact logs, monitoring security systems, and managing office supplies. The Concierge also supports various administrative tasks assigned by the Business Operations Director and actively participates in scheduled training sessions to comply with community standards and regulations. The emphasis on customer service as an "art" reflects the company's commitment to personalized and attentive service, where no two interactions are the same but each aims to make a meaningful impact.

Brandywine Living values strong interpersonal skills and a genuine ability to relate to a diverse range of individuals, particularly seniors. Candidates with experience in senior living environments or similar customer-focused roles will find this position rewarding and aligned with their professional skills. The role also requires proficiency in computer skills, including Microsoft Office applications such as Windows, Outlook, and Excel, with a willingness to learn new software as needed. Physical requirements include the ability to stand, walk, sit, and perform other physical activities necessary to fulfill the job duties safely, including lifting up to 25 pounds using proper body mechanics.

For part-time employees, Brandywine Living offers attractive benefits such as paid time off (PTO), a flexible schedule, on-the-job training, employee assistance programs (EAP), and free parking. Additionally, there are compensation incentives including employee and resident referral bonuses. As an equal opportunity employer, Brandywine Living is committed to inclusivity and diversity, ensuring a welcoming and respectful workplace for all team members. This Concierge role is ideal for those who are passionate about service and eager to be part of a team that truly changes lives every day.