Concierge

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Day Shifts
Fixed Shifts
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Benefits

flexible scheduling
Part-time positions
full-time positions
Employee Discounts
Training and development opportunities

Job Description

Marriott El Paso is a distinguished hotel that forms part of the globally renowned Marriott International brand, famous for its commitment to quality hospitality and service excellence. Situated in the vibrant city of El Paso, this hotel offers a blend of comfort, contemporary amenities, and cultural charm designed to cater to both leisure and business travelers. Marriott El Paso prides itself on upholding Marriott's standards, providing guests with an unmatched lodging experience through its well-furnished rooms, state-of-the-art facilities, and attentive staff dedicated to creating memorable stays.

The hotel operates various services and features, including a Concierge Lounge, which serves as a hub for premium guest interactions and exclusive amenities. Marriott El Paso seeks to maintain its reputation of superior hospitality by employing a team that values professionalism, attentiveness, and a service-driven mindset.

We are currently looking for an enthusiastic Concierge Attendant to join our team and elevate the guest experience at our Concierge Lounge. This role is vital in managing the day-to-day operations of the lounge, ensuring VIP guests receive exceptional service in a welcoming, comfortable environment. The ideal candidate will be someone with a vibrant personality who is passionate about hospitality and dedicated to maintaining high standards of cleanliness and service.

The Concierge Attendant will be responsible for serving food and beverages promptly and professionally, engaging with guests in a manner that reflects our commitment to excellent service, and frequently checking in to guarantee guest satisfaction throughout their visit. Part of the role also involves maintaining the cleanliness and organization of the dining and service areas, including chinaware and glassware. At the end of shifts, this role requires completing closing tasks such as restocking essential items and securing the lounge to maintain operational readiness and safety.

This position offers flexible scheduling, including both part-time and full-time employment opportunities to accommodate different availability needs. Two shift options are available: an AM shift running Monday through Friday from 5:00 AM to 12:00 PM, and a PM shift Sunday through Thursday from 4:00 PM to 11:00 PM. This flexibility is designed to ensure that the Concierge Lounge operates smoothly throughout the day and caters effectively to the varying schedules of our guests.

Joining Marriott El Paso as a Concierge Attendant presents a unique opportunity to be part of a reputable hospitality brand that values employee growth, customer satisfaction, and operational excellence. Team members are encouraged to develop their interpersonal and service skills within a supportive work environment. As part of Marriott International, employees benefit from a culture that champions diversity, inclusion, and innovation, making it an ideal workplace for individuals looking to start or advance their careers in the hospitality industry.

Job Requirements

  • high school diploma or equivalent
  • ability to work flexible hours including early mornings and evenings
  • excellent communication skills
  • ability to stand for extended periods
  • reliable and punctual
  • strong customer service orientation

Job Qualifications

  • high school diploma or equivalent
  • previous experience in hospitality or customer service preferred
  • excellent communication and interpersonal skills
  • ability to maintain professionalism under pressure
  • strong attention to detail
  • friendly and outgoing personality
  • basic knowledge of food and beverage service etiquette

Job Duties

  • serving food and beverages to VIP guests in a professional and timely manner
  • engaging with guests to provide high-quality hospitality
  • checking in with guests to ensure satisfaction throughout their visit
  • maintaining the cleanliness of work areas, chinaware and glassware
  • completing closing duties such as restocking items and securing the lounge
  • managing daily operation of the Concierge Lounge
  • providing courteous service to enhance guest experience

Job Criteria

Experience

No experience required


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