Concierge

Sunny Isles Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

About the Hiring Establishment: This position is offered by a well-established Homeowners Association (HOA) dedicated to maintaining a safe, welcoming, and well-managed residential community. The HOA is committed to ensuring that residents enjoy an optimal living environment enriched with quality amenities, attentive service, and professional management. As part of its ongoing efforts to enhance community life, the HOA employs a team of skilled professionals to manage everyday operations and foster community engagement.

About the Role: The HOA On-Site Concierge plays a pivotal role in the community by serving as the primary point of contact for residents, guests, vendors, and delivery personnel. This position is essential to upholding the community's standards for safety, security, and hospitality. The concierge manages access control procedures, facilitates communication between residents and management, monitors common areas, and coordinates with various departments to ensure seamless daily operations.

This full-time role demands professionalism, discretion, and exceptional interpersonal skills to provide residents with a trouble-free living experience. The concierge supports administrative processes such as package handling and key management, while also documenting incidents and requests meticulously. The ability to remain calm under pressure, exercise sound judgment, and maintain strong situational awareness is critical for success. This position requires standing or sitting for extended periods and working flexible shifts, including evenings, weekends, and holidays. Through this role, the HOA enhances community satisfaction and fosters a safe, welcoming neighborhood atmosphere.

Job Requirements

High school diploma or equivalent
previous experience in hospitality, customer service, or property management preferred
ability to stay calm and professional under pressure
strong situational awareness
basic computer skills
ability to work flexible shifts including evenings, weekends, and holidays
ability to stand or sit for extended periods

Job Qualifications

High school diploma or equivalent required
hospitality, customer service, or property management experience strongly preferred
exceptional interpersonal and communication skills with the ability to remain calm and professional under pressure
strong situational awareness and sound judgment
basic computer proficiency and comfort with access systems, logs, and communication tools
ability to stand or sit for extended periods and work assigned shifts, including evenings, weekends, and holidays as required

Job Duties

Act as the primary point of contact for residents, guests, vendors, and delivery personnel, ensuring a professional and welcoming experience at all times
Manage access control procedures, including guest registration, visitor verification, and amenity access in accordance with HOA policies
Provide residents with information regarding community rules, amenities, events, and services, escalating inquiries to management as appropriate
Monitor common areas and entrances to support safety, security, and compliance with community standards
Coordinate with property management, security, and maintenance teams to ensure seamless daily operations
Log incidents, requests, and communications accurately using established systems and protocols
Support administrative tasks such as package handling, key management, and basic reporting
Represent the HOA with discretion, professionalism, and a solutions-oriented mindset
Perform any additional duties within the scope of HOA On-Site Concierge and as assigned by the Community Association Manager.