CONCIERGE

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Life insurance

short-term disability

long-term disability

Employee assistance program

Tuition Reimbursement

Travel perks

Job Description

Hyatt is a globally recognized hospitality company known for its commitment to delivering exceptional service and memorable experiences to guests around the world. With a portfolio of luxury hotels, resorts, and vacation properties, Hyatt creates an environment where guests feel valued and cared for. Hyatt's dedication to employee growth and development is evident through their comprehensive on-the-job training programs and the supportive culture that nurtures the professional advancement of each team member. This company prides itself on fostering a welcoming and inclusive workplace where individuals passionate about hospitality can thrive and build rewarding careers.

Join the Hyatt fami... Show More

Job Requirements

Graduation from high school or equivalent
Considerable skill in using a calculator for moderately complex calculations
Ability to stand and move throughout front office
Effective communication skills in English both verbally and in writing
Ability to access and input information using a computer system
Hearing and visual ability to detect emergency situations
Ability to interact with customers patiently and tactfully
Meet minimum bonding standards
Maintain a neat, clean, and well-groomed appearance
Flexibility to work varying schedules to meet hotel business needs

Job Qualifications

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, to collect accurate information and resolve conflicts
Ability to stand and move throughout front office and continuously perform essential job functions
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergency situations
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities
Individuals are required to meet the minimum bonding standards
All employees must maintain a neat, clean, and well-groomed appearance
High school diploma preferred
Prior hospitality experience preferred
Applicants with additional language skills preferred

Job Duties

Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions
Assist guests with reservations at local restaurants, concert venues, and other local vendors
Establish relationships with vendors to ensure their assistance with guest needs
Proactively reach out to guests to arrange any special needs or accommodations during their stay
Utilize systems to track reservations, special occasions, and amenities to be delivered during guests stay
Promptly answer the telephone using positive and clear English communication
Input messages into the computer
Retrieve messages and communicate the content to the guest
Retrieve mail, small packages and facsimiles for customers as requested
Remain calm and alert during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues
Summon front service/bell assistance to escort guests to their rooms as appropriate
Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner
Direct guest flow through hotel, giving assistance and directions to restaurant and other guest/client facilities
Listen and respond to guest inquiries using a positive, clear speaking voice
Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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