Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Storey Lake Club is a premier hospitality establishment known for providing exceptional resort experiences in a vibrant and welcoming environment. Nestled in a beautiful location, the club offers a range of top-tier amenities and activities designed to ensure guests have memorable and enjoyable stays. As a distinguished resort, Storey Lake Club emphasizes superior service, comfort, and a rich array of recreational opportunities, making it a sought-after destination for both leisure and extended visits. The club caters to a discerning clientele by maintaining high standards in customer care and facility management, fostering an environment where guests feel valued and well cared for. With a strong commitment to excellence, the club continuously seeks dedicated professionals who thrive in hospitality roles geared towards creating a flawless guest experience.
The Concierge role at Storey Lake Club is a critical position dedicated to enhancing the overall member journey by managing reservations, providing detailed local information, and coordinating guest services with efficiency and a friendly disposition. This role involves direct interaction with members, requiring exceptional communication skills and a proactive approach to problem-solving and service delivery. The Concierge will be responsible for promoting the club's facilities and local attractions, ensuring members are well informed about upcoming events, dining options, and various available amenities. Additionally, the Concierge serves as a vital point of contact for members seeking assistance with reservations, transportation arrangements, gifts, and other special requests, elevating the guest experience through attentive and personalized service.
In this role, the Concierge must maintain comprehensive knowledge of the club's food and beverage outlets, property activities, and surrounding area attractions. The position also demands managing communications effectively, coordinating the flow of the member area, and adhering to safe work practices while upholding the highest standards of professionalism in appearance and interaction. Regular attendance and reliability are also essential to ensure consistent, uninterrupted service to all members. This is an exceptional opportunity for individuals passionate about hospitality and dedicated to providing superior service within a dynamic resort club setting. The work environment is fast-paced, requiring multitasking abilities and a focus on maintaining smooth operations to meet the diverse needs of the membership. If you are motivated to contribute to an outstanding resort experience and uphold Storey Lake Club’s reputation for excellence, this Concierge position offers a rewarding career path with professional growth potential.
The Concierge role at Storey Lake Club is a critical position dedicated to enhancing the overall member journey by managing reservations, providing detailed local information, and coordinating guest services with efficiency and a friendly disposition. This role involves direct interaction with members, requiring exceptional communication skills and a proactive approach to problem-solving and service delivery. The Concierge will be responsible for promoting the club's facilities and local attractions, ensuring members are well informed about upcoming events, dining options, and various available amenities. Additionally, the Concierge serves as a vital point of contact for members seeking assistance with reservations, transportation arrangements, gifts, and other special requests, elevating the guest experience through attentive and personalized service.
In this role, the Concierge must maintain comprehensive knowledge of the club's food and beverage outlets, property activities, and surrounding area attractions. The position also demands managing communications effectively, coordinating the flow of the member area, and adhering to safe work practices while upholding the highest standards of professionalism in appearance and interaction. Regular attendance and reliability are also essential to ensure consistent, uninterrupted service to all members. This is an exceptional opportunity for individuals passionate about hospitality and dedicated to providing superior service within a dynamic resort club setting. The work environment is fast-paced, requiring multitasking abilities and a focus on maintaining smooth operations to meet the diverse needs of the membership. If you are motivated to contribute to an outstanding resort experience and uphold Storey Lake Club’s reputation for excellence, this Concierge position offers a rewarding career path with professional growth potential.
Job Requirements
- High school diploma or GED
- One to three months of related experience and/or training
- Equivalent combination of education and experience
- Regular and reliable attendance
Job Qualifications
- High school diploma or GED
- One to three months of related experience and/or training
- Equivalent combination of education and experience
- Regular and reliable attendance
Job Duties
- Manage the member journey attending to member reservation requests
- Promote the resort's facilities and area attractions
- Maintain knowledge of all F&B outlets on property including their menus and reservation requirements
- Ensure members are aware of all upcoming member events
- Serve as a local information source for members
- Provide information about special events within the resort and surrounding area
- Answer all incoming calls to the guest service desk
- Assist members with various services such as making dining reservations ordering flowers wine and gift baskets coordinating car and limousine service making or changing airline reservations providing directions and other special arrangements
- Assist members with questions and concerns make suggestions and identify possible solutions
- Manage flow of the member area
- Monitor business volume forecast and plan accordingly in areas of manpower productivity costs and other expenses
- Communicate any changes or new policies and procedures to the department
- Coordinate the entire member journey including communication of members and round service
- Maintain detailed knowledge of all activities available on property
- Incorporate safe work practices in job performance
- Maintain a professional standard at Storey Lake Club including appearance interaction with members associates and guests verbal discussions and written correspondence
- Regular and reliable attendance
- Perform other duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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