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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Storey Lake Club is a premier hospitality establishment known for providing exceptional resort experiences in a vibrant and welcoming environment. Nestled in a beautiful location, the club offers a range of top-tier amenities and activities designed to ensure guests have memorable and enjoyable stays. As a distinguished resort, Storey Lake Club emphasizes superior service, comfort, and a rich array of recreational opportunities, making it a sought-after destination for both leisure and extended visits. The club caters to a discerning clientele by maintaining high standards in customer care and facility management, fostering an environment where guests feel valued and well cared... Show More
Job Requirements
- High school diploma or GED
- One to three months of related experience and/or training
- Equivalent combination of education and experience
- Regular and reliable attendance
Job Qualifications
- High school diploma or GED
- One to three months of related experience and/or training
- Equivalent combination of education and experience
- Regular and reliable attendance
Job Duties
- Manage the member journey attending to member reservation requests
- Promote the resort's facilities and area attractions
- Maintain knowledge of all F&B outlets on property including their menus and reservation requirements
- Ensure members are aware of all upcoming member events
- Serve as a local information source for members
- Provide information about special events within the resort and surrounding area
- Answer all incoming calls to the guest service desk
- Assist members with various services such as making dining reservations ordering flowers wine and gift baskets coordinating car and limousine service making or changing airline reservations providing directions and other special arrangements
- Assist members with questions and concerns make suggestions and identify possible solutions
- Manage flow of the member area
- Monitor business volume forecast and plan accordingly in areas of manpower productivity costs and other expenses
- Communicate any changes or new policies and procedures to the department
- Coordinate the entire member journey including communication of members and round service
- Maintain detailed knowledge of all activities available on property
- Incorporate safe work practices in job performance
- Maintain a professional standard at Storey Lake Club including appearance interaction with members associates and guests verbal discussions and written correspondence
- Regular and reliable attendance
- Perform other duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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