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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $25.00
Benefits
Tuition Reimbursement
Employee Referral Bonus
Health Insurance
Vision Insurance
Dental Insurance
401(k) with match
Employee assistance program
Life insurance
Job Description
Morgan Rehabilitation and Healthcare Center is a well-established 120-bed Sub-Acute and Long-Term Care facility dedicated to providing compassionate and high-quality care to its residents. Located in Rhode Island, the center focuses on maintaining a home-like environment that promotes comfort and dignity for the residents. Their thoughtfully designed common spaces balance functionality with a welcoming atmosphere, fostering a sense of community among residents and staff alike. The center is proud to be supported by Marquis Health Consulting Services, further enhancing their commitment to excellence in rehabilitation and healthcare management. With a strong emphasis on employee development and wellness, Morgan Rehabilitation and... Show More
Job Requirements
- High school diploma or equivalent
- Current and active CNA license in RI strongly preferred
- Previous experience in customer service-related field
- Experience in healthcare setting
- Strong communication skills
- Ability to manage multiple tasks simultaneously
- Professional phone etiquette
- Ability to work collaboratively with a diverse team
- Strong problem-solving skills
Job Qualifications
- Current and active CNA license in RI strongly preferred
- Previous experience in customer service-related field required
- Experience in healthcare setting required
- Exceptionally strong customer service orientation, presence and perspective
- Knowledge of customer service strategies and tactics
- Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization
- Excellent verbal and written communications skills and phone etiquette
- Experience in dealing with multiple demands simultaneously
- Ability to deal with people of varying personalities and temperaments
- Ability to take initiative to resolve immediate problems
Job Duties
- Answering and transferring all incoming calls in a courteous and professional manner
- Giving information, direction and other appropriate assistance to residents, staff, guests and vendors
- Performing a variety of clerical duties as assigned
- Greeting potential residents, families, visitors
- Managing both external and internal calls, taking and communicating messages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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