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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $20.75
Work Schedule
Flexible
Day Shifts
Benefits
dental plan
vision plan
Health Insurance
critical illness coverage
accident coverage
401(k) retirement savings plan
Health and Dependent Day Care Flexible Spending (FSAs)
Paid vacation
sick leave
holiday leave
Bereavement leave
Tuition Reimbursement
Team Member Referral program
Job Description
Our Assisted Living Facility is a dedicated community focused on providing senior residents with a comfortable, safe, and compassionate living environment. We pride ourselves on offering comprehensive services designed to enhance the quality of life for our residents, including health support, recreational activities, and personalized care. Our team is committed to fostering an atmosphere where residents feel valued, respected, and supported every day. This facility integrates modern amenities with homely warmth to create a welcoming space that residents and their families trust and appreciate. We believe in a collaborative approach to caregiving, ensuring that the physical, emotional, and social needs... Show More
Job Requirements
- Required health screening, TB clearance, and criminal record clearance
- Ability to multitask and prioritize responsibilities effectively
- Understanding principles of exceptional customer service
- Familiarity with facility amenities, services, activities, and resources
- Knowledge of safety, emergency, and security protocols
- Basic knowledge of administrative procedures including scheduling and record maintenance
- Ability to communicate verbally and in writing with residents, families, staff, and external parties
- Ability to identify and address resident concerns and escalate when necessary
- Flexibility to adjust to changing circumstances, needs, and priorities
- Ability to maintain professionalism, confidentiality, and ethical standards in all interactions
Job Qualifications
- At least 18 years of age
- High school diploma or equivalent
- Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment
- Excellent interpersonal and communication skills
- Proficiency in computer systems including word processing, email, and database management
- Any special licenses, certifications, and certificates such as First Aid/CPR certified
- Additional education or certification in hospitality or customer service is a plus
Job Duties
- Greet residents, families, and visitors in a warm and friendly manner
- Provide information, answer inquiries, and assist residents and their families with various requests and concerns
- Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents
- Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors
- Assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules
- Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readily available
- Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally
- Monitor the security and safety of the facility, reporting any unusual incidents or concerns to the appropriate personnel
- Act as a liaison between residents, families, and other departments within the facility to facilitate effective communication and coordination
- Always uphold resident privacy and confidentiality
- Assist with other related tasks as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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