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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $26.78
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Uniform allowance
Job Description
This job opportunity is with a renowned luxury hotel operating under the prestigious Westin and Marriott brands, recognized globally for setting high standards in hospitality and guest services. The hotel is situated in Orange County, an area rich with attractions, cultural sites, and events that make it a sought-after destination for travelers. This establishment prides itself on delivering a memorable and exceptional guest experience, offering superior amenities such as restaurants, bars, club lounges, fitness studios, and event spaces. Dedicated to maintaining excellence, the property ensures that all operational procedures align with Westin guidelines and Marriott standards, signaling a commitment to... Show More
Job Requirements
- High school diploma or GED required
- Experience in the hospitality industry preferred
- Experience in 4 Diamond rated hotel preferred
- Must be able to walk and stand for long periods of time
- Excellent communication skills
- Must be able to work days, nights, and weekends
- Constant standing and walking throughout the shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting, running
- Occasional ascending or descending ladders, stairs, and ramps
- Able to communicate effectively in English
- Spanish preferred
- Able to deal with internal and external guests using patience, tact, and diplomacy
- Valid driver's license required
- Maintain regular attendance according to handbook policies
- Maintain high standards of personal appearance and grooming including wearing nametags
Job Qualifications
- Experience in elevated guest service in 4-5 Diamond or 4-5 Star hotels highly preferred
- Strong team player and ability to motivate a team
- Excellent written and verbal communication skills in English
- Ability to communicate effectively at all levels with employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Maintain high standards of personal appearance and grooming
- Proficient in basic computer hardware and software including word processing and internet browsers
- Knowledge of front office operations and hotel check-in/check-out procedures
- Ability to work flexible shifts including days, nights, and weekends
- Valid driver's license required
- Ability to handle special guest requests with professionalism
- Ability to develop and maintain positive working relationships with team members
- Experience with handling VIP and club lounge guest service
- Understanding of Marriott standards and procedures
- Ability to document and log relevant information accurately
- Commitment to providing exceptional customer service consistently
Job Duties
- Welcome guests in a warm and enthusiastic manner always using the guests' name
- Gather, summarize, and advise guests about the hotel and the area
- Stay current on local events, attractions, and happenings in Orange County
- Promote hotel outlets including restaurants, bars, marketplace, and club lounge
- Make restaurant and tour reservations upon request
- Anticipate guest requests and requirements to satisfy them efficiently and promptly
- Research and coordinate arrangements for guests' special requests
- Respond to guest requests in under 24 hours and always follow up to ensure satisfaction
- Communicate professionally and clearly in person, over the phone, or through email
- Monitor guest requests, follow up on requests, and check for satisfaction
- Work with vendors to provide additional services for guests such as transportation, surf lessons, tours, and tickets for events/parks
- Develop and maintain positive working relationships with others to help reach common goals
- Assist guests with inquiries and offer suggestions regarding trips and excursions
- Arrange transportation, limousines, and special requests including flowers, amenities, and rental cars
- Verify arrival and departure times and arrange transportation
- Ensure delivery of parcels and mail to guest rooms
- Coordinate with housekeeping to maintain public areas clean and tidy
- Interact with other departments to ensure that guests’ needs are satisfied
- Perform front office duties such as check-in/check-out and processing payments
- Communicate VIP arrivals to designated personnel for escort and amenities delivery
- Work closely with department leaders to ensure high-end amenity offerings are provided
- Document pertinent information in logbook
- Provide guest room and site tours
- Welcome guests into Club Lounge and provide elevated service
- Maintain fitness studio cleanliness and supplies
- Facilitate branded programming including family activities
- Anticipate guest needs, respond promptly, and acknowledge all guests
- Monitor and maintain cleanliness and organization of work areas
- Report and communicate supplies needed or safety concerns
- Assist other departments and perform duties assigned by management
- Adhere to all departmental policies and Marriott standards
- Perform all cashiering procedures
- Provide excellent customer service
- Communicate information regarding hotel facilities, special activities, and directions
- Maintain professional communication and demeanor at all times.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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