Concierge

This job opportunity is with a renowned luxury hotel operating under the prestigious Westin and Marriott brands, recognized globally for setting high standards in hospitality and guest services. The hotel is situated in Orange County, an area rich with attractions, cultural sites, and events that make it a sought-after destination for travelers. This establishment prides itself on delivering a memorable and exceptional guest experience, offering superior amenities such as restaurants, bars, club lounges, fitness studios, and event spaces. Dedicated to maintaining excellence, the property ensures that all operational procedures align with Westin guidelines and Marriott standards, signaling a commitment to quality and outstanding service.

The role offered is that of a Concierge, positioned at the heart of the guest experience. This hourly role compensates at $26.78 and involves being an ambassador of the hotel’s brand, providing personalized, warm, and attentive service that anticipates and exceeds guest expectations. The Concierge team acts as experts on the property and local surroundings, assisting guests with information about local attractions, dining options, and entertainment venues. A vital part of the job is to facilitate special requests, coordinate transportation, book tours, and ensure guests receive prompt and clear communication at all times. The Concierge will contribute to the smooth running of operations by maintaining a professional demeanor, collaborating effectively with all departments, and helping to cultivate a welcoming and luxurious environment.

This position demands a high level of multitasking under pressure, excellent interpersonal skills, and a genuine passion to serve with a luxury mindset. The Concierge is expected to stay informed about the latest local happenings, resort events, and hotel promotions to be a knowledgeable resource for guests. Responsibilities also include managing guest inquiries, handling VIP guests with elevated service, maintaining cleanliness and order in assigned areas such as the fitness studio, and supporting front office operations including check-ins and check-outs. The role requires a strong team spirit and the ability to work flexible schedules including days, nights, and weekends to meet the needs of a dynamic guest environment.

Candidates with a background in 4-5 Diamond or 4-5 Star rated accommodations will excel in this role, bringing experience where elevated guest service and attention to detail are paramount. This role blends operational expertise with a genuine commitment to personalized guest interaction, making it ideal for someone who thrives in luxury hospitality settings and who is eager to deliver memorable service experiences consistently. The hotel supports employee growth by upholding clear standards and procedures, encourages collaborative teamwork, and values individuals who have a proactive approach in problem solving and communication.