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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.20 - $19.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical
Dental
Vision
Life
disability plans
Retirement Savings Plans
Employee assistance program
Paid Time Off
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a leading provider of senior living services dedicated to empowering residents to live longer, healthier, and happier lives. The company has consistently earned recognition as a Great Place to Work, celebrating a supportive culture that values meaningful relationships with residents, their families, and team members. Sunrise Senior Living combines compassionate care with professional excellence, focusing on creating a nurturing environment where seniors feel valued and enriched. The workplace fosters growth opportunities, engagement, and an inclusive atmosphere, empowering employees to follow their passions and serve with joy and fulfillment.
The Concierge role at Sunrise Senio... Show More
The Concierge role at Sunrise Senio... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and company applications
- Ability to handle multiple priorities effectively
- Strong communication skills
- Good organizational and time management abilities
- Ability to maintain accurate records
- Demonstrated problem solving and decision-making skills
- Compliance with safety procedures and protocols
- Willingness to participate in team activities
- Completion of required training
- Pre-employment drug test and health screenings
- Valid driver's agreement if applicable
- Ability to work in Wilmington, Delaware
- Availability to work the required shifts and hours.
Job Qualifications
- High school diploma or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
- Ability to handle multiple priorities
- Strong written and verbal communication skills
- Good organizational and time management skills
- Accurate record keeping abilities
- Good judgment, problem solving, and decision-making skills
- Experience with Applicant Tracking Systems (preferred)
- Knowledge of occupational health and safety practices
- Ability to participate actively in team and engagement programs
- Commitment to service principles and community values.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for residents that have passed away
- Send sympathy cards to families or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure compliance with occupational health and safety requirements
- Practice safety procedures including use of PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident and Team Member Rosters and work schedules for emergencies
- Champion the Safe Leaving Program and respond to emergencies as per policies
- Ensure guests and residents sign in and out appropriately
- Maintain a high-risk elopement list with photographs at front desk
- Update resident phone list, move-in and move-out register, and guest sign-in logs
- Prepare meal tickets and tally meal counts
- Collect and process meal ticket money following business procedures
- Organize and distribute mail and newspapers
- Post daily menu on Menu Board
- Maintain resident form for miscellaneous credits
- Assist with recruitment data entry and general administrative tasks
- Monitor and order office supplies
- Track and distribute team member paychecks
- Participate actively in team goals and engagement programs
- Commit to service principles and maintain compliance with training
- Attend meetings and perform other assigned duties as needed.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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