Concierge

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $15.20 - $19.00

Work Schedule

Flexible

Day Shifts

Benefits

Medical

Dental

Vision

Life

disability plans

Retirement Savings Plans

Employee assistance program

Paid Time Off

Tuition Reimbursement

myFlexPay

Job Description

Sunrise Senior Living is a leading provider of senior living services dedicated to empowering residents to live longer, healthier, and happier lives. The company has consistently earned recognition as a Great Place to Work, celebrating a supportive culture that values meaningful relationships with residents, their families, and team members. Sunrise Senior Living combines compassionate care with professional excellence, focusing on creating a nurturing environment where seniors feel valued and enriched. The workplace fosters growth opportunities, engagement, and an inclusive atmosphere, empowering employees to follow their passions and serve with joy and fulfillment.

The Concierge role at Sunrise Senior Living is a critical position that serves as the initial point of contact within the community. This position demands a warm, welcoming presence, as the Concierge is the first person potential residents, families, and visitors interact with. This job involves managing community entry areas, answering and directing phone calls, assisting with the recruitment process, and maintaining a pleasant and safe environment in the community’s bistro and entry areas. The Concierge supports the Director of Sales and Executive Director by providing community overviews and contributing to sales and marketing efforts. A strong focus is placed on delivering outstanding customer service, ensuring safety and compliance with health and safety regulations, and maintaining administrative responsibilities related to resident needs and community operations.

This role offers a blend of customer service, administrative, and safety-related duties that contribute to the seamless functioning and positive reputation of the Sunrise Senior Living community. The position requires a high level of communication skills, organizational ability, and a commitment to supporting both the residents and the team. The Concierge is also involved in risk management activities to ensure the safety and security of all community members. Employees are encouraged to actively participate as team members and maintain compliance with all required training, making this a role that both challenges and rewards individuals passionate about service to seniors.

Sunrise Senior Living values its employees by providing competitive wages, a comprehensive benefits package, and a supportive work environment. The hourly pay range for this role is between USD $15.20 and USD $19.00, reflecting geographic and skill-based considerations. The company also provides valuable benefits, including medical, dental, vision, life, and disability insurance plans, retirement savings options, employee assistance programs, paid time off, tuition reimbursement, and unique benefits like myFlexPay which allows employees to access earned wages quickly. Sunrise’s commitment to health and safety is evident in the employment conditions, including pre-employment drug testing and mandated health screenings consistent with federal and local regulations.

By joining Sunrise Senior Living as a Concierge, employees take on a meaningful role that influences the overall resident and visitor experience, supports community operations, and contributes to the company’s ongoing success as a trusted senior living provider. This job is ideal for individuals passionate about customer service, community engagement, and making a positive impact in the lives of seniors and their families.

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and company applications
Ability to handle multiple priorities effectively
Strong communication skills
Good organizational and time management abilities
Ability to maintain accurate records
Demonstrated problem solving and decision-making skills
Compliance with safety procedures and protocols
Willingness to participate in team activities
Completion of required training
Pre-employment drug test and health screenings
Valid driver's agreement if applicable
Ability to work in Wilmington, Delaware
Availability to work the required shifts and hours.

Job Qualifications

High school diploma or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
Ability to handle multiple priorities
Strong written and verbal communication skills
Good organizational and time management skills
Accurate record keeping abilities
Good judgment, problem solving, and decision-making skills
Experience with Applicant Tracking Systems (preferred)
Knowledge of occupational health and safety practices
Ability to participate actively in team and engagement programs
Commitment to service principles and community values.

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for residents that have passed away
Send sympathy cards to families or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure another team member covers the front desk when stepping away to complete duties
Partner with community team to ensure compliance with occupational health and safety requirements
Practice safety procedures including use of PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain Resident and Team Member Rosters and work schedules for emergencies
Champion the Safe Leaving Program and respond to emergencies as per policies
Ensure guests and residents sign in and out appropriately
Maintain a high-risk elopement list with photographs at front desk
Update resident phone list, move-in and move-out register, and guest sign-in logs
Prepare meal tickets and tally meal counts
Collect and process meal ticket money following business procedures
Organize and distribute mail and newspapers
Post daily menu on Menu Board
Maintain resident form for miscellaneous credits
Assist with recruitment data entry and general administrative tasks
Monitor and order office supplies
Track and distribute team member paychecks
Participate actively in team goals and engagement programs
Commit to service principles and maintain compliance with training
Attend meetings and perform other assigned duties as needed.