Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.75
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee recognition programs
Job Description
Buckner Retirement Services Community: Westminster Place
Located in Longview, Texas, Westminster Place is a vibrant community under Buckner Retirement Services dedicated to providing an exceptional senior living experience. Buckner Retirement Services is a faith-based, not-for-profit organization with over 60 years of experience in senior care. Known for nurturing a welcoming environment that emphasizes quality, compassion, and personalized services, Buckner Retirement Services operates multiple communities across Texas. The organization is highly regarded for its commitment to employees and residents alike and has been recognized as a Great Place to Work at all locations. This reputation reflects its dedication to providing outstanding care, professional growth, and supportive work environments.
The Concierge role at Westminster Place is a full-time, onsite position based in Longview, TX, where the professional will become an essential part of the team, acting as the bridge between residents, guests, and community staff. The Concierge is responsible for delivering a high standard of hospitality and service that meets or exceeds the quality and hospitality standards set by Buckner. This role demands exceptional communication skills, a strong customer service orientation, and the ability to manage multiple responsibilities efficiently.
In this role, the Concierge will coordinate hospitality service activities which include managing resident communications, welcoming guests, and assisting with event planning. The position requires maintaining organized systems for community communications, including emergency vendor information and resident census. Acting as a liaison for new residents from the moment of move-in, the Concierge helps ease the transition by providing tours, staff introductions, and orientation to community amenities such as the dining room and business office. This individual also plays a critical role in problem-solving by addressing and resolving resident and guest concerns promptly and professionally.
Moreover, the Concierge supports maintenance work orders by completing requests and following up with the maintenance team to ensure timely resolution. Participation in resident events and social groups is essential to foster a sense of community and build lasting relationships. The Concierge is the face of hospitality within Westminster Place’s community, leading welcoming sessions to provide social support and help new residents feel at home.
Buckner Retirement Services values employees who are committed to making a positive difference in seniors' lives and who thrive in a team environment that fosters respect, dignity, and trust. This position offers an opportunity to join an organization that is genuinely dedicated to enriching the lives of older adults while offering employees a chance to grow both personally and professionally within a supportive and rewarding environment. Candidates with a passion for senior care, strong organizational skills, and superior communication capabilities will find this role fulfilling and significant to the community's overall mission.
As part of a not-for-profit organization that is an equal opportunity employer, Buckner ensures a respectful and inclusive application process for all candidates. Those interested in joining the Westminster Place team will contribute to a culture that values respect, dignity, and commitment to service excellence in the senior living industry.
The Concierge role at Westminster Place is a full-time, onsite position based in Longview, TX, where the professional will become an essential part of the team, acting as the bridge between residents, guests, and community staff. The Concierge is responsible for delivering a high standard of hospitality and service that meets or exceeds the quality and hospitality standards set by Buckner. This role demands exceptional communication skills, a strong customer service orientation, and the ability to manage multiple responsibilities efficiently.
In this role, the Concierge will coordinate hospitality service activities which include managing resident communications, welcoming guests, and assisting with event planning. The position requires maintaining organized systems for community communications, including emergency vendor information and resident census. Acting as a liaison for new residents from the moment of move-in, the Concierge helps ease the transition by providing tours, staff introductions, and orientation to community amenities such as the dining room and business office. This individual also plays a critical role in problem-solving by addressing and resolving resident and guest concerns promptly and professionally.
Moreover, the Concierge supports maintenance work orders by completing requests and following up with the maintenance team to ensure timely resolution. Participation in resident events and social groups is essential to foster a sense of community and build lasting relationships. The Concierge is the face of hospitality within Westminster Place’s community, leading welcoming sessions to provide social support and help new residents feel at home.
Buckner Retirement Services values employees who are committed to making a positive difference in seniors' lives and who thrive in a team environment that fosters respect, dignity, and trust. This position offers an opportunity to join an organization that is genuinely dedicated to enriching the lives of older adults while offering employees a chance to grow both personally and professionally within a supportive and rewarding environment. Candidates with a passion for senior care, strong organizational skills, and superior communication capabilities will find this role fulfilling and significant to the community's overall mission.
As part of a not-for-profit organization that is an equal opportunity employer, Buckner ensures a respectful and inclusive application process for all candidates. Those interested in joining the Westminster Place team will contribute to a culture that values respect, dignity, and commitment to service excellence in the senior living industry.
Job Requirements
- Minimum of three years’ experience or equivalent education
- Experience in the senior housing industry or event planning preferred
- Demonstrated affinity toward senior adults
- Strong organization and customer service skills
- Superior written and verbal communication skills
- Proficient in speaking, reading, and writing English
- Effective communication with residents, families, guests, and associates
- Clear and articulate face to face communication
- Ability to understand and follow oral and written instructions
- Willingness to work some evenings and weekends
- Ability to maintain confidentiality
Job Qualifications
- A minimum of (3) years' experience or a combination of education and/or experience equivalent to graduation from an accredited college or university, with experience in the senior housing industry or event planning preferred
- Demonstrated affinity toward senior adults
- Organization and customer service skills
- Superior communication skills (written and verbal)
- Proficient ability to speak, read and write English
- Ability to read, write, and communicate effectively with residents, families, guests, and associates
- Ability to speak clearly and make oneself understood effectively in face to face interactions
- Articulate with accuracy
- Ability to understand and follow basic oral and written instruction
- Commitment to work some evenings and weekends for special events, as needed
- Ability to maintain confidentiality
Job Duties
- Coordinate hospitality service activities including general resident communications, guest reception, event planning, and problem solving any resident and guest needs or concerns
- Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications
- Serve as liaison with new resident upon move-in
- Act as liaison between resident with community by providing direction and assistance in resolving concerns, channeling concerns to the appropriate administrative or person, and conducting follow up as needed to ensure resolution
- Assist residents and associates with maintenance work orders by timely completing work order request and following up with maintenance team as needed on resolution
- Participate in various resident events and social groups to build and maintain relationships with community population
- Coordinate and lead the resident welcoming to provide social support to new residents
- Introduce new resident to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services including concierge services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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