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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.75
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee recognition programs
Job Description
Buckner Retirement Services Community: Westminster Place
Located in Longview, Texas, Westminster Place is a vibrant community under Buckner Retirement Services dedicated to providing an exceptional senior living experience. Buckner Retirement Services is a faith-based, not-for-profit organization with over 60 years of experience in senior care. Known for nurturing a welcoming environment that emphasizes quality, compassion, and personalized services, Buckner Retirement Services operates multiple communities across Texas. The organization is highly regarded for its commitment to employees and residents alike and has been recognized as a Great Place to Work at all locations. This reputation reflects its dedication to providing outstandin... Show More
Job Requirements
- Minimum of three years’ experience or equivalent education
- Experience in the senior housing industry or event planning preferred
- Demonstrated affinity toward senior adults
- Strong organization and customer service skills
- Superior written and verbal communication skills
- Proficient in speaking, reading, and writing English
- Effective communication with residents, families, guests, and associates
- Clear and articulate face to face communication
- Ability to understand and follow oral and written instructions
- Willingness to work some evenings and weekends
- Ability to maintain confidentiality
Job Qualifications
- A minimum of (3) years' experience or a combination of education and/or experience equivalent to graduation from an accredited college or university, with experience in the senior housing industry or event planning preferred
- Demonstrated affinity toward senior adults
- Organization and customer service skills
- Superior communication skills (written and verbal)
- Proficient ability to speak, read and write English
- Ability to read, write, and communicate effectively with residents, families, guests, and associates
- Ability to speak clearly and make oneself understood effectively in face to face interactions
- Articulate with accuracy
- Ability to understand and follow basic oral and written instruction
- Commitment to work some evenings and weekends for special events, as needed
- Ability to maintain confidentiality
Job Duties
- Coordinate hospitality service activities including general resident communications, guest reception, event planning, and problem solving any resident and guest needs or concerns
- Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications
- Serve as liaison with new resident upon move-in
- Act as liaison between resident with community by providing direction and assistance in resolving concerns, channeling concerns to the appropriate administrative or person, and conducting follow up as needed to ensure resolution
- Assist residents and associates with maintenance work orders by timely completing work order request and following up with maintenance team as needed on resolution
- Participate in various resident events and social groups to build and maintain relationships with community population
- Coordinate and lead the resident welcoming to provide social support to new residents
- Introduce new resident to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services including concierge services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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