Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid sick leave
401(k) Plan
Paid holidays
Job Description
Trilogy at Tehaleh is a distinguished private community club nestled within the scenic resort-lifestyle community of Tehaleh, highlighted by the majestic presence of Mount Rainier and protected forest preserves. The community offers a comprehensive blend of dining, relaxation, fitness, games, and social spaces designed exclusively for discerning members seeking a luxurious and welcoming environment. The centerpiece of this community is the Seven Summits Lodge, a clubhouse that embodies both elegance and comfort, offering residents and guests an exceptional place to gather and enjoy a range of amenities tailored to enhance their lifestyle. Operated by BlueStar Resort & Golf, the facility stands out for its commitment to exceptional service, community engagement, and a strong set of core values that emphasize honesty, integrity, respect, teamwork, and a competitive spirit.
The Concierge role at Trilogy at Tehaleh is a part-time position that provides a unique opportunity for individuals passionate about delivering outstanding customer service in a dynamic and beautiful setting. The Concierge serves as the welcoming face of the Seven Summits Lodge, responsible for greeting members and guests with a warm and professional approach. Typically stationed at the front desk or entrance area, the Concierge plays a crucial role in creating a positive first impression and ensuring that every visitor feels valued and comfortable. The role not only involves direct interaction with visitors but also requires handling various administrative tasks and supporting the overall operations of the club.
As a Concierge, you will be expected to provide comprehensive information about the club's offerings, including dining options, recreational activities, and local events, demonstrating an extensive knowledge base that reflects the vibrancy of the Trilogy community. This position demands a high level of organization, multitasking ability, and a proactive attitude to manage daily operations smoothly. Additionally, the Concierge supports the Member Services Manager by assisting with tasks such as mail handling, event registration, and promotional activities which enrich the member experience.
Offering $18.00 per hour, this role is ideal for individuals who thrive in a fast-paced, customer-centered work environment and value being part of a community-focused organization. The position includes the opportunity to work flexible hours, including some evenings and weekends, providing a balance suitable for various schedules. Benefits for new hourly team members who work 30 hours or more per week include eligibility for company medical, dental, and life insurance plans after 60 days, paid time off accrual for full-time members, and participation in a 401(k) retirement plan after 30 days of service. Part-time employees accrue paid sick leave in accordance with state law. Trilogy at Tehaleh fosters a professional culture that values positive communication, respect, and a commitment to excellence, making this Concierge role perfect for candidates seeking growth and meaningful engagement in the hospitality or community club sector.
The Concierge role at Trilogy at Tehaleh is a part-time position that provides a unique opportunity for individuals passionate about delivering outstanding customer service in a dynamic and beautiful setting. The Concierge serves as the welcoming face of the Seven Summits Lodge, responsible for greeting members and guests with a warm and professional approach. Typically stationed at the front desk or entrance area, the Concierge plays a crucial role in creating a positive first impression and ensuring that every visitor feels valued and comfortable. The role not only involves direct interaction with visitors but also requires handling various administrative tasks and supporting the overall operations of the club.
As a Concierge, you will be expected to provide comprehensive information about the club's offerings, including dining options, recreational activities, and local events, demonstrating an extensive knowledge base that reflects the vibrancy of the Trilogy community. This position demands a high level of organization, multitasking ability, and a proactive attitude to manage daily operations smoothly. Additionally, the Concierge supports the Member Services Manager by assisting with tasks such as mail handling, event registration, and promotional activities which enrich the member experience.
Offering $18.00 per hour, this role is ideal for individuals who thrive in a fast-paced, customer-centered work environment and value being part of a community-focused organization. The position includes the opportunity to work flexible hours, including some evenings and weekends, providing a balance suitable for various schedules. Benefits for new hourly team members who work 30 hours or more per week include eligibility for company medical, dental, and life insurance plans after 60 days, paid time off accrual for full-time members, and participation in a 401(k) retirement plan after 30 days of service. Part-time employees accrue paid sick leave in accordance with state law. Trilogy at Tehaleh fosters a professional culture that values positive communication, respect, and a commitment to excellence, making this Concierge role perfect for candidates seeking growth and meaningful engagement in the hospitality or community club sector.
Job Requirements
- High school diploma or equivalent preferred
- One to three years’ relative customer service experience
- Experience in a homeowner association environment preferred
- Computer literate with proficiency in Microsoft Office
- Club Management System software preferred
- Must be flexible and adaptable to rapid change
- Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
- Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
- Must have excellent communication skills
- Ability to work well with others and provide exceptional customer service for members and guests
- Must be self-motivated, follow direction, and able to work independently with little supervision
- Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
- Must have good time management, organization, and follow-up skills
- Must be able to consistently achieve high work standards
- Attention to detail, accuracy and timeliness is expected
- Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
- This position requires a flexible schedule to include evenings and weekends
- Valid driver’s license may be required
Job Qualifications
- High school diploma or equivalent preferred
- One to three years’ relative customer service experience
- Experience in a Homeowner Association environment preferred
- Computer literate with proficiency in Microsoft Office
- Club Management System software preferred
- Must be flexible and adaptable to rapid change
- Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
- Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
- Must have excellent communication skills
- Ability to work well with others and provide exceptional customer service for members and guests
- Must be self-motivated, follow direction, and able to work independently with little supervision
- Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
- Must have good time management, organization, and follow-up skills
- Must be able to consistently achieve high work standards
- Attention to detail, accuracy and timeliness is expected
- Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
- This position requires a flexible schedule to include evenings and weekends
- Valid driver’s license may be required
Job Duties
- Greet and welcome members and guests in an energetic and friendly fashion according to Trilogy protocol via phone or onsite
- Respond to requests and direct calls to staff members and relay messages
- Screen members and guests for applicable building access according to community regulations
- Provide guests and members with information including quality choices and arrangements regarding the Club, recreation, or other activities
- Maintain daily standard operating procedures for the opening
- Assist Member Services Manager with administrative support such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers
- Provide resident services, business center support including copying, mailing, and fax, event registration and fee collection, access to lost and found
- Maintain the organization and function of all front office equipment and the lobby and assure proper inventory of general office supplies
- Work with maintenance staff to provide a clean environment for members and guests
- Assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, assisting with ticket sales and advertisements for Association events and functions
- Other duties and responsibilities may be assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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