Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Drug Free Workplace
Job Description
Disney Cruise Line is a world-renowned division of The Walt Disney Company, famous for delivering exceptional cruise experiences that blend magical storytelling with outstanding service. As part of the entertainment and hospitality industry, Disney Cruise Line offers guests a unique vacation experience at sea, characterized by immersive Disney-themed environments, innovative entertainment, exquisite dining, and unparalleled guest service. The company operates a fleet of state-of-the-art ships sailing globally, delivering an enchanting and memorable journey for guests young and old alike. Committed to diversity and inclusion, Disney Cruise Line fosters a professional, supportive community where employees are valued for their unique contributions and are empowered to grow both personally and professionally.
Joining Disney Cruise Line means becoming part of a revered team dedicated to excellence and safety at every turn. Employees are united by Disney's core values and a shared commitment to creating magical memories for every guest. This dynamic environment is perfect for individuals who are passionate about hospitality, customer service, and working in vibrant, multicultural settings. The company emphasizes integrity, responsibility, and teamwork, consistently delivering a high standard of performance and service.
The role of Shipboard Concierge Manager is a pivotal position within Disney Cruise Line, responsible for elevating the guest experience through personalized service and meticulous attention to detail. Reporting directly to the Manager, Concierge (shipboard), the Shipboard Concierge Manager will oversee all aspects of the concierge operations on board, ensuring that high standards of customer service are consistently met or exceeded. This role involves coordinating a diverse range of guest activities, including booking reservations, planning special events, managing excursions, and assisting with onboard billing and folio settlement. The Shipboard Concierge Manager will also take ownership of the Concierge Lounge, maintaining its impeccable atmosphere, cleanliness, and quality for the exclusive use of concierge guests.
This position requires exceptional interpersonal skills and the ability to provide seamless, personalized interactions with guests staying in between 32 to 154 staterooms, depending on the ship’s size. The ability to handle special requests and craft unique experiences is a critical aspect of the role, reflecting Disney's dedication to exceeding guest expectations. Leadership capabilities, concierge etiquette, and the ability to create a fun, welcoming environment, especially for families and children, are essential traits for success in this position. Working onboard offers a distinctive lifestyle that includes living and working at sea, embracing a multicultural community, and adhering to strict safety and operational protocols.
Prospective candidates must be ready to embark on a career at sea, willing to comply with the safety management system, and capable of performing emergency responsibilities vital to shipboard safety. The role is ideal for those with prior hospitality experience, especially in luxury brand environments or cruise/resort concierge roles, who are self-motivated, adaptable, and capable of fostering cross-departmental relationships. This opportunity comes with the unique advantage of personal growth in a diverse and inclusive professional setting, shaping a rewarding career in a globally recognized company known for its excellence and innovation.
Joining Disney Cruise Line means becoming part of a revered team dedicated to excellence and safety at every turn. Employees are united by Disney's core values and a shared commitment to creating magical memories for every guest. This dynamic environment is perfect for individuals who are passionate about hospitality, customer service, and working in vibrant, multicultural settings. The company emphasizes integrity, responsibility, and teamwork, consistently delivering a high standard of performance and service.
The role of Shipboard Concierge Manager is a pivotal position within Disney Cruise Line, responsible for elevating the guest experience through personalized service and meticulous attention to detail. Reporting directly to the Manager, Concierge (shipboard), the Shipboard Concierge Manager will oversee all aspects of the concierge operations on board, ensuring that high standards of customer service are consistently met or exceeded. This role involves coordinating a diverse range of guest activities, including booking reservations, planning special events, managing excursions, and assisting with onboard billing and folio settlement. The Shipboard Concierge Manager will also take ownership of the Concierge Lounge, maintaining its impeccable atmosphere, cleanliness, and quality for the exclusive use of concierge guests.
This position requires exceptional interpersonal skills and the ability to provide seamless, personalized interactions with guests staying in between 32 to 154 staterooms, depending on the ship’s size. The ability to handle special requests and craft unique experiences is a critical aspect of the role, reflecting Disney's dedication to exceeding guest expectations. Leadership capabilities, concierge etiquette, and the ability to create a fun, welcoming environment, especially for families and children, are essential traits for success in this position. Working onboard offers a distinctive lifestyle that includes living and working at sea, embracing a multicultural community, and adhering to strict safety and operational protocols.
Prospective candidates must be ready to embark on a career at sea, willing to comply with the safety management system, and capable of performing emergency responsibilities vital to shipboard safety. The role is ideal for those with prior hospitality experience, especially in luxury brand environments or cruise/resort concierge roles, who are self-motivated, adaptable, and capable of fostering cross-departmental relationships. This opportunity comes with the unique advantage of personal growth in a diverse and inclusive professional setting, shaping a rewarding career in a globally recognized company known for its excellence and innovation.
Job Requirements
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
- If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
- Pass drug/alcohol testing during the first week onboard and throughout contract
Job Qualifications
- Two year hospitality experience with a luxury brand, Languages preferred including English, Spanish, French, Portuguese, Mandarin, Japanese, Hindi, Arabic, Tagalog, Bahasa, Malay, Leadership and concierge experience preferred with knowledge of proper Concierge etiquette, Resort or cruise line Concierge experience desired with affluent clientele, Creativity and enjoyment in crafting a fun and safe atmosphere for children, Ability to clearly convey information, Proven record to deliver excellent service, Self motivated and able to work autonomously, Ability to build relationships amongst other departments, Prior ship experience preferred
Job Duties
- Service designated Concierge Guests by providing personalized itinerary planning, acquiring special bookings, planning special events, assisting with folio settlement or any other special requests that may arise, Deliver the highest level of personalized service and actively interact with Concierge Guests daily, Take full ownership of the Concierge Lounge ensuring all food and beverage aspects are well run and implemented, Monitor cleanliness and maintenance of the area ensuring it is up to show quality standards, Craft an environment and perform service that is second to none ensuring all Guest requests are implemented in a timely manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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