Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Competitive wages
Access to wages before payday
flexible scheduling options
Paid Time Off
Holidays (full-time)
Comprehensive health insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer matching
Paid training
Opportunities for advancement
meals
uniforms
Employee assistance program
Job Description
Provincial Senior Living is a distinguished member of the Discovery Senior Living family, a reputable and well-established group of operating companies dedicated to managing lifestyle-focused senior living communities. With a commitment to excellence and a foundation built on our "Pillars of Excellence," Provincial Senior Living prides itself on fostering a positive and enriching environment not only for its residents but also for the thousands of vital Team Members who play an indispensable role in delivering exceptional experiences. The company is well-regarded for its dedication to creating a workplace culture that recognizes the value of its employees and supports their growth and well-being through various initiatives and benefits.
As part of a broader network under Discovery Senior Living, Provincial Senior Living offers numerous rewarding career opportunities characterized by competitive wages, flexible scheduling options including both full-time and part-time hours, and access to wages before payday, which demonstrates the company's progressive approach to employee financial wellness. Full-time employees also enjoy paid time off and holidays, comprehensive benefits including health, dental, vision, life, and disability insurances, as well as a 401(k) plan with employer matching. Additionally, the company provides paid training, opportunities for career advancement, meals and uniforms, and an Employee Assistance Program to support the personal and professional needs of its workforce.
The role of Concierge at Provincial Senior Living is an essential position that supports the operational excellence and vibrant community atmosphere within the senior living environment. Responsible for greeting guests, residents, and employees with warmth and professionalism, the Concierge serves as the first point of contact, managing both external and internal communications with care and efficiency. This role requires vigilance in managing telephone answering and reception duties, ensuring that messages are accurately received and communicated to the appropriate parties. The Concierge also plays a vital role in maintaining the daily operations by taking care of various administrative tasks, such as preparing meal tickets, updating resident records, organizing mail distribution, and managing resident appointments for services like hairdressing and transportation.
Beyond administrative responsibilities, the Concierge helps maintain the physical appearance and organization of the front desk and entry areas, fostering a welcoming and orderly environment. By staying attentive to the details of resident needs and community logistics, this role significantly contributes to the overall quality of life for residents. The Concierge position is ideal for individuals who enjoy customer service and want to make a positive impact in a senior living community. The position is full-time and offers a competitive salary, comprehensive benefits, and career advancement opportunities within a supportive company culture. Prospects for this role include those with a high school diploma or GED, coupled with customer service experience and a passion for working with people, particularly seniors. Provincial Senior Living values diverse backgrounds and is an equal opportunity employer dedicated to maintaining an inclusive workforce.
As part of a broader network under Discovery Senior Living, Provincial Senior Living offers numerous rewarding career opportunities characterized by competitive wages, flexible scheduling options including both full-time and part-time hours, and access to wages before payday, which demonstrates the company's progressive approach to employee financial wellness. Full-time employees also enjoy paid time off and holidays, comprehensive benefits including health, dental, vision, life, and disability insurances, as well as a 401(k) plan with employer matching. Additionally, the company provides paid training, opportunities for career advancement, meals and uniforms, and an Employee Assistance Program to support the personal and professional needs of its workforce.
The role of Concierge at Provincial Senior Living is an essential position that supports the operational excellence and vibrant community atmosphere within the senior living environment. Responsible for greeting guests, residents, and employees with warmth and professionalism, the Concierge serves as the first point of contact, managing both external and internal communications with care and efficiency. This role requires vigilance in managing telephone answering and reception duties, ensuring that messages are accurately received and communicated to the appropriate parties. The Concierge also plays a vital role in maintaining the daily operations by taking care of various administrative tasks, such as preparing meal tickets, updating resident records, organizing mail distribution, and managing resident appointments for services like hairdressing and transportation.
Beyond administrative responsibilities, the Concierge helps maintain the physical appearance and organization of the front desk and entry areas, fostering a welcoming and orderly environment. By staying attentive to the details of resident needs and community logistics, this role significantly contributes to the overall quality of life for residents. The Concierge position is ideal for individuals who enjoy customer service and want to make a positive impact in a senior living community. The position is full-time and offers a competitive salary, comprehensive benefits, and career advancement opportunities within a supportive company culture. Prospects for this role include those with a high school diploma or GED, coupled with customer service experience and a passion for working with people, particularly seniors. Provincial Senior Living values diverse backgrounds and is an equal opportunity employer dedicated to maintaining an inclusive workforce.
Job Requirements
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience or training
- Ability to greet and assist residents and visitors professionally
- Effective telephone answering and message-taking skills
- Strong organizational abilities
- Good communication skills
- Ability to maintain a neat and orderly work environment
Job Qualifications
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training
- Equivalent combination of education and experience
- Strong communication and interpersonal skills
- Basic administrative and organizational skills
- Ability to manage multiple tasks efficiently
- Friendly and approachable demeanor
Job Duties
- Carries out telephone answering and reception duties as required
- Takes complete messages with pertinent information and communicates messages to the intended recipient
- Greets residents and visitors
- Answers inquiries and gives directions
- Collates brochures for the marketing department
- Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
- Guest and Sign-In Logs as necessary
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc
- Maintains and keeps desk and entry area neat and organized
- Organizes, distributes mail to residents, Executive Director and Department Coordinators
- Maintains resident forms for miscellaneous credits
- Maintains adherence to all company personnel policies and established operating policies and procedures
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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