Concierge

Optalis Health and Rehabilitation is a premier healthcare provider dedicated to delivering exceptional rehabilitation and health services. Located in Dearborn, Optalis Health and Rehabilitation focuses on patient-centered care that fosters a supportive and nurturing environment for both patients and their families. This facility strives to be a leader in health rehabilitation by combining advanced medical treatments with compassionate customer service to enhance the overall guest experience. With a strong commitment to quality care, Optalis integrates innovative tools and methods to ensure that patients receive personalized attention from admission through discharge. The organization values teamwork, communication, and continuous improvement to maintain high standards in patient satisfaction and outcomes.

The Concierge position at Optalis Health and Rehabilitation plays a critical role in ensuring a positive and welcoming experience for every guest. This facility-based role is responsible for managing multiple customer service systems tailored to uphold Optalis’s high standards. The Concierge will have direct oversight of tools like the 1st Impressions Checklist, room readiness indicators, patient satisfaction surveys, Google reviews, testimonials, and the Quality Rounds program. These tools assist the Concierge in actively monitoring and improving guest interactions and satisfaction levels.

In addition to administrative tasks, the Concierge warmly greets new admissions, orients patients and their families to the center, and ensures that all concerns are promptly identified and resolved. This entails regular visits to short-term patients, maintaining room and tour readiness, and frequently updating families when they are not present to keep them informed about their loved ones' care. The Concierge also assists with call-light responses to support immediate patient needs and fosters a collaborative work culture by communicating effectively with co-workers and showing appreciation for excellent service efforts.

This role demands excellent verbal and written communication skills, strong organizational ability, and the capacity to manage time meticulously to meet deadlines in a fast-paced environment. The Concierge at Optalis does not have supervisory responsibilities but is a vital team member who contributes significantly to patient experience and satisfaction. Working at Optalis means being part of an organization that values diversity, equal employment opportunity, and a supportive workplace.

Overall, this position is ideal for individuals who have a passion for healthcare customer service and want to make a difference in patients’ lives by providing compassionate, organized, and effective support throughout their rehabilitation journey. The role requires at least two years of healthcare-related experience and a high school diploma or equivalent, emphasizing practical knowledge of patient care environments. Physical demands include walking and prolonged sitting, with occasional lifting of up to 15 pounds. Joining Optalis Health and Rehabilitation means becoming part of a mission-driven team committed to excellence in rehabilitation and patient-centered care, promoting health, recovery, and well-being in the community.