Concierge

Tamarac, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

flexible schedule

Job Description

The hiring establishment is a well-regarded senior living community that focuses on providing a welcoming and supportive environment for its residents, their families, and visitors. This community prides itself on delivering exceptional customer service and fostering a positive living experience through attentive care and engagement. Known for its commitment to resident satisfaction and a high standard of living, the community integrates professional and compassionate staff to ensure every interaction within the facility is positive and inviting. It operates within the senior care industry, dedicated to enhancing the quality of life for older adults by combining comfortable living spaces with meaningful social programming and support services.

This position serves as the frontline ambassador of the community, often being the first point of contact for residents, families, visitors, and team members. It is a vital role designed to maintain a clean, organized, and welcoming reception area while managing inquiries, tours, and communications efficiently. The role involves greeting visitors, answering calls, assisting residents with various needs such as mailing and documentation, and supporting the marketing and sales initiatives of the community. By undertaking these responsibilities, the position plays a key part in promoting engagement and satisfaction among residents while also supporting operational functions related to business office tasks and lead management.

This role offers a dynamic work environment where interpersonal skills, attention to detail, and a service-oriented mindset are crucial. The position typically involves full-time employment, with opportunities to interact with multiple departments and contribute to various aspects of community life and business operations. Salary information is competitive within the market for similar positions and commensurate with experience. Candidates who thrive in environments that value teamwork, hospitality, and proactive problem-solving will find this role particularly rewarding. Overall, this position is fundamental to ensuring that the community’s standards of hospitality and resident engagement are met and consistently upheld.

Job Requirements

High school diploma or equivalent
prior experience in customer service or receptionist role preferred
ability to communicate clearly and professionally
capacity to multitask and prioritize duties
basic computer proficiency
willingness to work in senior living environment
strong interpersonal skills
commitment to confidentiality
reliable and punctual

Job Qualifications

High school diploma or equivalent
experience in a customer service or receptionist role preferred
strong communication and interpersonal skills
ability to manage multiple tasks efficiently
knowledge or experience in a senior living or healthcare setting is a plus
proficient in basic computer applications
positive attitude and a team player
ability to maintain confidentiality
organizational skills

Job Duties

Proactively assist residents, families, visitors, and team members with questions or problems resulting in a positive experience
greet all visitors and answer incoming calls in a professional and respectful manner
monitor entry area for visitors and guests, greet, and direct as necessary
answer incoming telephone calls and resident calls, forward and take messages
receive and send packages for residents
assist with residents who request assistance with mailing letters and packages
manage the lobby, monitor and ensure desk and lobby are clean and neat
create a comfortable, inviting area
assist the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the lobby
manage the inquiry process, connecting callers or visiting customers to the appropriate inquiry team member
respond to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not available
facilitate experiences/tours of community as needed
assist in supporting the marketing standards of the community
assist with duties related to the Lead Management Program
assist with assembling marketing packets as needed
assist in processing new resident documentation
assist in maintenance of resident files and documentation while maintaining confidentiality
promote and encourage residents to participate in programming
follow and communicate company policies and procedures
perform other duties as assigned