Concierge

Villa at St. Louis Park is a 105-bed skilled nursing facility located in a serene suburban neighborhood currently undergoing an exciting renovation project. This healthcare institution is dedicated to providing exceptional rehabilitation services and long-term skilled geriatric care tailored to meet the individual needs of its residents. At the core of Villa’s mission is the commitment to create a welcoming care environment that promotes healing and restoration. This mission is supported by a resident-centered approach, ensuring world-class service that emphasizes dignity, respect, and compassionate care for every individual. The facility’s team works collaboratively to support residents through their recovery journey and aims to facilitate a safe return to the community where they can thrive once again.

Villa at St. Louis Park prides itself on cultivating a workplace culture that values its employees as vital assets critical to the overall success of the organization. The company fosters this through a supportive environment that focuses on education, training, and professional growth opportunities. Employees are respected and treated with dignity, with active encouragement to contribute ideas, voice concerns, and participate in discussions aimed at improving both patient care and workplace effectiveness. Safety and comfort in the work environment are paramount, and the company recognizes and rewards positive contributions by team members.

The role available is for a part-time Concierge during the evening hours and every other weekend, designed to enhance the customer service experience for residents and their families during transitional care stays. The Concierge acts as a vital bridge between residents, their families, and healthcare staff, ensuring that every guest’s experience is pleasant, supportive, and aligned with Villa Healthcare’s core values: Exceptional Care, Unexpected Luxury, and Passionate Care. This role requires a proactive, friendly, and detailed-oriented individual who is committed to enhancing resident satisfaction and supporting the daily operations of the facility.

Some key aspects of the Concierge role include greeting all guests warmly, ensuring the needs and requests of residents are promptly addressed, and managing logistical elements such as maintaining the Snack Cart. The Concierge will also be responsible for preparing resident rooms for new admissions, conducting building tours for prospective residents and their families, and maintaining communication through customer service questionnaires to promptly resolve any concerns. Daily interaction rounds with residents and family members are expected, promoting a welcoming and responsive environment. Additionally, the Concierge assists with in-house events that enrich the community atmosphere at Villa at St. Louis Park.

This position offers an opportunity to work closely with a dedicated healthcare team focused on supporting elders in their recovery and long-term care. Candidates chosen for the role will contribute directly to the quality of life for the residents and ensure that Villa’s standards of excellence in care and service are consistently met. The work schedule involves evening shifts from 4:00 p.m. to 8:00 p.m. on varying days and every other weekend from 10:00 a.m. to 6:00 p.m., making it well suited for individuals seeking part-time employment with meaningful engagement in healthcare support and customer service.