Concierge

This position is offered within a well-established senior living community dedicated to providing a safe, responsive, and comfortable environment for residents. The community specializes in offering supportive and assisted living services, including Skilled Nursing Facilities (SNF), Enhanced Living (EL), and Independent Living (IL) options designed to meet the diverse needs of seniors. The focus is on promoting resident wellbeing, ensuring safety, and maintaining high standards of resident care and satisfaction. The community prides itself on its professional, compassionate, and attentive approach to elder care, making it a trusted and respected leader in the senior living industry.

The role is primarily based at the front desk, serving as the first point of contact for residents, guests, and staff. It involves greeting visitors warmly and managing telephone communications efficiently. The position demands excellent communication skills in order to handle incoming calls, relay messages promptly, and provide crucial resident information to emergency responders and medical personnel. The front desk attendant is also responsible for monitoring and operating the alarm panel to respond to emergencies like smoke alarms, coordinating with administration, and assisting residents in critical situations. Besides ensuring safety during emergencies, the role requires routine administrative duties such as logging keys, packages, maintenance and housekeeping requests, and updating resident census records accurately.

The job offers a salary range from $35,693 to $53,539, representing a full-time position with competitive compensation that reflects the responsibilities and skills required. This role is essential to the smooth operation of the facility and requires an individual who is highly organized, detail-oriented, and able to multitask effectively under pressure. Proficiency with technology, including computer systems for electronic clinical information management and use of communication tools like two-way radios and Microsoft Outlook, is essential.

Overall, the front desk attendant acts as a liaison between residents, staff, and emergency services, emphasizing responsiveness and resident support. This position plays a critical role in ensuring resident safety and satisfaction by anticipating and meeting their needs, performing clerical duties, and maintaining a clean and organized front desk environment. The successful candidate will contribute significantly to fostering a welcoming and secure community atmosphere for all residents and visitors.