Concessions Worker | Part-Time | The Bushnell

Hartford, CT, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $16.00 - $18.00

Work Schedule

Flexible

Benefits

401(k) savings plan

401(k) matching

tip eligibility

flexible schedule

Paid training

Job Description

Oak View Group (OVG) is a renowned global leader in the premium live entertainment infrastructure and services industry. Established in 2015, OVG has rapidly grown into a powerhouse that specializes in venue development, management, hospitality, and sponsorship sales. With an impressive portfolio that includes seven world-class owned venues and partnerships with iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents, Oak View Group is recognized for delivering exceptional experiences to live entertainment audiences worldwide.

OVG prides itself on pushing the boundaries in the sports, music, and entertainment sectors by ensuring that each venue offers state-of-the-art facilities combined with outstanding service. From managing day-to-day venue operations to supporting event execution, OVG encompasses every aspect needed to create memorable entertainment moments. The company’s commitment to innovation, inclusivity, and excellence drives its success in dynamically evolving markets.

The Concessions Worker role at Oak View Group offers an exciting opportunity within this elite entertainment ecosystem. This position is vital in ensuring guests have a positive, seamless food and beverage experience during events. Working as a Concessions Worker means being an ambassador of the brand, providing exceptional customer service by thoroughly understanding the concession products, preparing and serving food and beverages with attention to quality and presentation, and keenly managing transactions.

This is an hourly role with a competitive pay range of $16.00 to $18.00 per hour and eligibility for tips, making it a rewarding position for individuals who thrive in dynamic, guest-focused environments. The role requires flexibility to work varied schedules including evenings, weekends, and holidays, aligned with the nature of live events. Additionally, the position offers benefits for part-time employees including a 401(k) savings plan and matching, reflecting Oak View Group’s commitment to supporting its workforce.

The Concessions Worker will be engaged in a variety of tasks relating to food preparation, service, sanitation, and customer interaction — all critical for maintaining the high standards expected at OVG venues. A strong emphasis is placed on food safety, compliance with alcohol service regulations, and ensuring cleanliness at all times. The role also encourages a collaborative work environment, where effective communication and teamwork are crucial to managing the fast-paced flow of live events.

Oak View Group values diversity and inclusion greatly, believing that these principles enhance innovation, service quality, and overall excellence. As an Equal Opportunity Employer, OVG welcomes applicants from all backgrounds and is dedicated to fostering an inclusive culture that celebrates differences and unites employees to make a meaningful difference in the live entertainment industry. This is an ideal job for those passionate about customer service, live events, and contributing to exceptional venue experiences.

Job Requirements

High school diploma or equivalent
must possess or be willing to obtain a State Food Handlers Certification
ability to communicate clearly and respectfully
must be able to work flexible hours including nights, weekends, and holidays
ability to stand for extended periods
ability to lift heavy objects
basic math skills
cash handling experience preferred
willingness to follow food safety and alcohol service regulations
previous experience in food service or concessions preferred

Job Qualifications

Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment
ability to work well in a team-oriented, fast-paced, event-driven environment
must possess an active State Food Handlers Certification or be willing to obtain one upon hire
excellent customer service and communication skills
ability to work efficiently in a fast-paced environment while maintaining accuracy
basic math and cash-handling skills
ability to follow food safety, sanitation, and alcohol service regulations
ability to stand for extended periods and lift heavy objects as required
flexible schedule, including nights, weekends, and holidays
previous food service, concessions, retail, or hospitality experience preferred but not required

Job Duties

Greet guests in a friendly, professional, and welcoming manner
take customer orders accurately and efficiently while providing excellent customer service
process cash, credit card, and other payment transactions in accordance with company policies
assemble and prepare food and beverage orders according to established quality and presentation standards
deliver orders promptly and accurately to ensure guest satisfaction
listen and respond appropriately to guest requests, questions, concerns, and complaints, escalating issues to a supervisor when necessary
maintain a positive attitude and professional demeanor when interacting with guests, clients, co-workers, and management
prepare, package, and serve food and beverage items in accordance with food safety and sanitation guidelines
maintain working knowledge of all concession menu items, ingredients, preparation methods, and pricing
operate concession equipment safely and efficiently, including beverage dispensers, food warmers, popcorn machines, and point-of-sale systems
serve alcoholic beverages responsibly and in compliance with all state, local, and federal regulations
verify guest identification to confirm legal age requirements prior to the sale or service of alcoholic beverages
monitor inventory levels and ensure concession stands remain fully stocked throughout each shift
restock food products, beverages, condiments, utensils, and supplies as needed
communicate low inventory levels, product shortages, and supply needs to the Concessions Supervisor in a timely manner
assist with receiving, organizing, and storing inventory according to company procedures
maintain a clean, organized, and safe work environment at all times
clean and sanitize food preparation surfaces, equipment, utensils, counters, and serving areas throughout the shift
properly dispose of trash and recycling and assist with dishwashing duties as required
ensure food products are stored correctly and in compliance with food safety regulations
sweep, mop, and sanitize floors and work areas at the conclusion of each shift
restock and organize workstations and display areas to prepare for the next shift
complete assigned opening, operating, and closing duties according to established procedures
verify that all equipment is cleaned, sanitized, and properly secured at the end of the shift
conduct a final inspection of the concession area to ensure cleanliness and operational standards are met
check out with the direct supervisor and/or management before leaving to confirm all duties have been completed and concession areas meet company cleanliness and service standards