Concessions Worker | Part-Time | Marcus Performing Arts Center

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $14.00 - $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k) savings plan

401(k) matching

tip eligibility

flexible schedule

Employee Discounts

Job Description

Oak View Group (OVG) is a globally recognized leader in premium live entertainment infrastructure and services. Founded in 2015, OVG operates a robust platform that spans venue development and offers comprehensive capabilities in venue management, hospitality, and sponsorship sales. The company manages and serves an esteemed collection of seven world-class venues and maintains relationships with some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. OVG’s commitment to excellence and innovation positions it as a key player in transforming the live entertainment experience worldwide.

This job opportunity is for the position of Concessions Worker, a vital role in delivering high-quality customer service within OVG’s venues. The Concessions Worker is responsible for preparing and serving food and beverages at all concession stands, ensuring top-notch food quality and presentation. Payment processing and customer interaction are also essential components of the role. This position requires flexibility regarding working hours, with availability for variable schedules that include evenings and weekends. The hourly wage for this role ranges from $14.00 to $16.00, with additional tip income, making it an attractive position for individuals seeking competitive pay in a dynamic environment.

As a Concessions Worker with Oak View Group, you will be the face of the food and beverage service for guests attending events at renowned global venues. You will greet guests warmly and professionally, take accurate customer orders, prepare and assemble food and beverage items, and ensure orders are delivered promptly. Your responsibilities also include maintaining the concession stand’s cleanliness, adhering to food safety and sanitation regulations, and responsibly serving alcoholic beverages in compliance with legal requirements. Working safely with concession equipment such as beverage dispensers, popcorn machines, and point-of-sale systems is also a key duty.

This role demands excellent communication skills, a positive attitude, and a strong work ethic in a fast-paced, team-oriented environment. The successful candidate will assist in inventory management, restocking supplies, and maintaining organized and sanitary workstations throughout each shift. At OVG, inclusivity and diversity are essential core values, as the company believes that diverse perspectives drive innovation, enhance service, and raise the standard of excellence. Joining OVG means being part of a team that is united to make a difference within the sports and live entertainment industry. The company is also committed to equal employment opportunity, ensuring a fair and supportive workplace for all employees.

Job Requirements

High school diploma or equivalent
must be at least 18 years of age
ability to work flexible hours including evenings, weekends, and holidays
active or willing to obtain State Food Handlers Certification
ability to stand for long periods
ability to lift up to 50 pounds
strong communication skills
previous experience in customer service or food service preferred
legal authorization to work in the United States
willingness to comply with all company policies and procedures

Job Qualifications

Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment
ability to work well in a team-oriented, fast-paced, event-driven environment
must possess an active State Food Handlers Certification or be willing to obtain one upon hire
excellent customer service and communication skills
ability to work efficiently in a fast-paced environment while maintaining accuracy
basic math and cash-handling skills
ability to follow food safety, sanitation, and alcohol service regulations
ability to stand for extended periods and lift heavy objects as required
flexible schedule, including nights, weekends, and holidays
previous food service, concessions, retail, or hospitality experience preferred but not required

Job Duties

Greet guests in a friendly, professional, and welcoming manner
take customer orders accurately and efficiently while providing excellent customer service
process cash, credit card, and other payment transactions in accordance with company policies
assemble and prepare food and beverage orders according to established quality and presentation standards
deliver orders promptly and accurately to ensure guest satisfaction
listen and respond appropriately to guest requests, questions, concerns, and complaints, escalating issues to a supervisor when necessary
maintain a positive attitude and professional demeanor when interacting with guests, clients, co-workers, and management
prepare, package, and serve food and beverage items in accordance with food safety and sanitation guidelines
maintain working knowledge of all concession menu items, ingredients, preparation methods, and pricing
operate concession equipment safely and efficiently, including beverage dispensers, food warmers, popcorn machines, and point-of-sale systems
serve alcoholic beverages responsibly and in compliance with all state, local, and federal regulations
verify guest identification to confirm legal age requirements prior to the sale or service of alcoholic beverages
monitor inventory levels and ensure concession stands remain fully stocked throughout each shift
restock food products, beverages, condiments, utensils, and supplies as needed
communicate low inventory levels, product shortages, and supply needs to the Concessions Supervisor in a timely manner
assist with receiving, organizing, and storing inventory according to company procedures
maintain a clean, organized, and safe work environment at all times
clean and sanitize food preparation surfaces, equipment, utensils, counters, and serving areas throughout the shift
properly dispose of trash and recycling and assist with dishwashing duties as required
ensure food products are stored correctly and in compliance with food safety regulations
sweep, mop, and sanitize floors and work areas at the conclusion of each shift
restock and organize workstations and display areas to prepare for the next shift
complete assigned opening, operating, and closing duties according to established procedures
verify that all equipment is cleaned, sanitized, and properly secured at the end of the shift
conduct a final inspection of the concession area to ensure cleanliness and operational standards are met
check out with the direct supervisor and/or management before leaving to confirm all duties have been completed and concession areas meet company cleanliness and service standards