Concessions Supervisor, TD Garden

Delaware North is a global leader in hospitality and food service, well-known for its commitment to providing exceptional experiences in iconic venues. Founded over 100 years ago as a family-owned business, Delaware North continues to operate and manage some of the most prestigious sports and entertainment locations in the world, including TD Garden in Boston, Massachusetts. TD Garden is not only New England's premier sports and entertainment arena but also the home to the legendary NHL Boston Bruins and NBA Boston Celtics. With over 200 events held annually and more than 3.5 million visitors passing through its doors, TD Garden offers a vibrant and dynamic workplace that thrives on energy and excitement.

Delaware North prides itself on fostering a supportive and inclusive work environment. The company’s extensive experience in the hospitality industry enables it to provide comprehensive training, development opportunities, and a benefits package designed to ensure the well-being of its employees both professionally and personally. Employees at Delaware North enjoy the chance to grow within a global company that values dedication, teamwork, and exceptional guest service.

The role of Concessions Supervisor at TD Garden is a part-time position offering a competitive hourly wage ranging from $20.00 to $25.00. This role is pivotal in ensuring smooth daily operations and maintaining high standards of customer service during game day events and other gatherings. As a Concessions Supervisor, you will be responsible for leading and motivating a team of concession staff to deliver top-tier service to thousands of guests in a fast-paced atmosphere. This position requires excellent leadership skills, a keen eye for detail, and the ability to multitask effectively under pressure.

Your typical day will involve assigning duties to team members, assisting with their training, and monitoring performance to guarantee guest satisfaction. You will handle the resolution of complaints regarding food quality, service, or accommodations promptly and professionally. Managing labor costs and profit loss is also a critical component of your responsibilities, along with ensuring proper cash handling and recording of tips for each shift. When needed, you will step in to assist guests directly, stock shelves, count inventory, and even perform cashier duties.

Working as a Concessions Supervisor at TD Garden means embracing the excitement of the arena's fast-moving environment during events, holidays, nights, and weekends. Physical demands such as standing, walking, lifting up to 50 pounds, and occasional outdoor work in various weather conditions are part of the role. Delaware North offers its employees flexible work schedules, weekly pay, and employee discounts, making this position ideal for those seeking a dynamic job with excellent benefits and career advancement opportunities.

Joining Delaware North means joining a company that values its people and believes in helping them achieve their career aspirations within the hospitality sector. Whether you are passionate about sports, entertainment, or providing exceptional guest service, the Concessions Supervisor role at TD Garden provides a unique opportunity to be part of a historic venue and a globally respected company.