Concessions Supervisor - Cleveland State University

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. With a mission rooted in service and a commitment to doing great things for employees, partners, communities, and the planet, Aramark offers an inclusive and growth-oriented work environment. The company's wide-ranging operations span various industries, including education, healthcare, business dining, sports and entertainment, and more, emphasizing the importance of safety, quality, and customer satisfaction in every aspect of its service delivery.

The Concessions Supervisor role at Aramark is a vital position within the food service operations team, focused on overseeing daily activities such as inventory management, customer service excellence, food preparation, and ensuring food safety and sanitation procedures are strictly followed. This role may vary by location depending on client-specific requirements and business needs, reflecting the dynamic nature of Aramark’s tailored service approach. The position is hourly, with a compensation rate of $20.00 per hour, reflecting the company's competitive pay standards for supervisory roles within the concessions and food service sector.

In this supervisory role, the Concessions Supervisor schedules and assigns daily work tasks to the food service team, ensuring that employees are trained and guided on job duties, including proper food safety, sanitation practices, and customer service skills. The supervisor also actively participates in food preparation and assembly according to standardized recipes, maintains the storage and handling of food products to comply with safety policies, and is responsible for setting up and breaking down workstations efficiently while ensuring cleanliness and sanitation are maintained at all times.

Serving food while maintaining a positive guest experience is central to the role. Supervisors must anticipate customer needs and replenish food items to appropriate stock levels, fostering a hospitable environment that promotes guest satisfaction. A positive demeanor towards customers, coworkers, clients, and guests is essential, emphasizing strong interpersonal and communication skills. The role additionally demands adherence to Aramark’s safety policies, including food safety and sanitation, as well as securing company assets.

Aramark provides comprehensive benefits to eligible employees, including medical, dental, vision coverage, and various work-life balance resources, alongside retirement savings plans such as 401(k) and paid time off benefits like parental leave and disability coverage. These benefits may vary by location and employee eligibility, illustrating Aramark’s commitment to supporting its workforce across diverse regions.

This position suits candidates with previous food service experience and preferably, supervisory experience within a related environment. The role requires the ability to work independently with limited supervision and to obtain food safety certification, ensuring compliance with federal and state health standards. Physical requirements may include tasks such as lifting, bending, pushing, pulling, and extended periods of standing or walking, which candidates should be aware of. Uniforms and personal protective equipment (PPE) usage may also be necessary components of the job.

Aramark’s inclusive hiring policy ensures equal employment opportunities for all qualified applicants regardless of any protected characteristics. The company encourages interested candidates to apply at their convenience as there is no predetermined application window; the position will close once a suitable candidate is found. This approach highlights Aramark’s dedication to fairness and diversity in its workforce, aligning with its values of respect and service excellence.