Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Uniform allowance
Job Description
Sodexo Live! is a dynamic leader in the hospitality industry, renowned for delivering exceptional food service and venue management solutions across various entertainment, sports, and cultural events. With a commitment to excellence, innovation, and guest satisfaction, Sodexo Live! operates in diverse environments including stadiums, arenas, and convention centers, ensuring that each visitor enjoys a memorable and engaging experience. They pride themselves on fostering a collaborative work culture and offering career development opportunities for their employees, making them a sought-after employer in the hospitality sector.
The role of Hospitality Supervisor - Quick Serve is a pivotal position within Sodexo Live!, focused on ensuring superior guest service through effective supervision and support of Quick Serve staff. As a supervisor, the individual will oversee the operations at all points of sale, from kiosks to cafes, managing a team that provides fresh-to-order or pre-made snacks, beverages, and entrée items. This position requires a hands-on leader capable of organizing staff tasks, delegating responsibilities to Quick Serve Leads, and ensuring compliance with the highest standards of cleanliness and food safety. The supervisor will work in various service styles including take-away, restaurant-style, and in-seat service, actively monitoring service quality throughout the venue's multiple locations.
In this role, the Hospitality Supervisor must ensure responsible alcohol service and adherence to Sodexo Live!’s monetary transaction protocols, safeguarding revenue integrity and guest satisfaction. The supervisory duties extend to preparing in advance for events, providing real-time oversight during games or activities, and leading post-event cleanup efforts. This position involves close collaboration with culinary, warehouse, and operational teams to maintain seamless stock levels and efficient service flow. The Hospitality Supervisor also plays a crucial role in training and coaching Quick Serve employees, promoting teamwork, and maintaining a professional team appearance.
The ideal candidate will bring 1-2 years of supervisory experience in a fast-paced foodservice environment, strong communication skills, and the ability to work effectively under pressure. Physical demands include standing for prolonged periods, lifting up to 50 pounds, and staying mobile within often confined spaces. The role may require working irregular hours including nights, weekends, and holidays, reflecting the event-driven nature of the business. Fluency in the primary language(s) used by guests is essential for clear and effective communication.
Overall, the Hospitality Supervisor - Quick Serve at Sodexo Live! is a front-line leader committed to delivering exceptional guest experiences through diligent supervision, quality control, and operational excellence. This role is critical in upholding Sodexo Live!’s reputation for outstanding service and operational success within a vibrant and fast-paced hospitality environment.
The role of Hospitality Supervisor - Quick Serve is a pivotal position within Sodexo Live!, focused on ensuring superior guest service through effective supervision and support of Quick Serve staff. As a supervisor, the individual will oversee the operations at all points of sale, from kiosks to cafes, managing a team that provides fresh-to-order or pre-made snacks, beverages, and entrée items. This position requires a hands-on leader capable of organizing staff tasks, delegating responsibilities to Quick Serve Leads, and ensuring compliance with the highest standards of cleanliness and food safety. The supervisor will work in various service styles including take-away, restaurant-style, and in-seat service, actively monitoring service quality throughout the venue's multiple locations.
In this role, the Hospitality Supervisor must ensure responsible alcohol service and adherence to Sodexo Live!’s monetary transaction protocols, safeguarding revenue integrity and guest satisfaction. The supervisory duties extend to preparing in advance for events, providing real-time oversight during games or activities, and leading post-event cleanup efforts. This position involves close collaboration with culinary, warehouse, and operational teams to maintain seamless stock levels and efficient service flow. The Hospitality Supervisor also plays a crucial role in training and coaching Quick Serve employees, promoting teamwork, and maintaining a professional team appearance.
The ideal candidate will bring 1-2 years of supervisory experience in a fast-paced foodservice environment, strong communication skills, and the ability to work effectively under pressure. Physical demands include standing for prolonged periods, lifting up to 50 pounds, and staying mobile within often confined spaces. The role may require working irregular hours including nights, weekends, and holidays, reflecting the event-driven nature of the business. Fluency in the primary language(s) used by guests is essential for clear and effective communication.
Overall, the Hospitality Supervisor - Quick Serve at Sodexo Live! is a front-line leader committed to delivering exceptional guest experiences through diligent supervision, quality control, and operational excellence. This role is critical in upholding Sodexo Live!’s reputation for outstanding service and operational success within a vibrant and fast-paced hospitality environment.
Job Requirements
- Must be able to stand for prolonged periods
- Ability to lift up to 50 pounds and carry approximately 20 feet
- Ability to walk approximately one-fourth of a mile several times a day
- Close vision, color vision, depth perception, ability to adjust focus
- Ability to perform repetitive motions
- Ability to speak clearly and listen attentively
- Ability to work irregular hours including nights, weekends, and holidays
- Ability to operate POS and computer terminals
- Ability to multitask in a fast-paced environment
- Must meet physical requirements with reasonable accommodation
- Ability to push and pull equipment like racks and carts
- Must maintain professional appearance
- Ability to understand written and oral instructions
- Ability to operate telephone in moderate noise levels
Job Qualifications
- High school diploma or equivalent
- College degree or combination of education and work experience preferred
- 1-2 years supervisory experience in a fast-paced foodservice environment
- Strong communication skills
- Ability to promote and participate in a team environment
- Ability to work independently and handle high-stress situations
- Knowledge of food safety and ServSafe guidelines
- Fluency in primary language(s) used by guests
Job Duties
- Supervise Quick Serve staff and support outstanding guest service
- Assign tasks and delegate responsibilities to Quick Serve Leads
- Monitor servers providing snacks, beverages, and entrée items
- Ensure cleanliness and sanitation standards are maintained
- Circulate throughout venue to monitor service at kiosks, stands, and cafes
- Ensure responsible alcohol service and adherence to transaction protocols
- Plan, prepare, and supervise operations during events
- Organize post-event closing and cleanup
- Train and coach staff on service standards
- Monitor cash handling and POS procedures
- Inspect food and safety compliance
- Resolve guest concerns and special requests
- Coordinate disposal or storage of leftover food
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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