Concessions Supervisor, American Family Field

Delaware North is a global leader in hospitality and food service management, proudly operating a wide range of concessions, premium dining services, and entertainment venues. At American Family Field in Milwaukee, Wisconsin, the home of the Milwaukee Brewers since 1970, Delaware North manages concession outlets, suites, all-inclusive areas, and clubs at the stadium. They also operate the popular local establishment J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The company's culinary team collaborates with many local vendors to incorporate Milwaukee staples into their diverse food and beverage offerings, ensuring a unique and authentic experience for all guests. Delaware North values people, viewing every team member as part of a global legacy rooted in over 100 years of family-owned business history. Their operations span the globe, presenting employees with unique opportunities for growth and success in a variety of hospitality settings including iconic sports arenas, national parks, casinos, restaurants, hotels, gaming, operations, and retail. The company is committed to creating a workplace where employees love to work and are supported in achieving their career goals. This commitment extends through a culture of diversity and equal opportunity, seeking applicants without regard to race, color, religion, sex, gender identity, nationality, age, disability, veteran status, sexual orientation, or legally protected statuses.

The role of Concessions Supervisor is a seasonal position at American Family Field, offering an exciting and fast-paced work environment. With a pay range of $15.00 to $18.00 per hour, this position is perfect for individuals who thrive on the energy of game day action. As a Concessions Supervisor, you will lead a team of concession staff, ensuring exceptional guest service at all times. This role requires strong leadership skills and the ability to manage and motivate team members effectively. Duties include assigning work duties, assisting with service tasks such as customer service, stocking, inventory management, and cashier duties when necessary. Supervisors will also investigate guest complaints, review operational procedures, oversee staff training and compliance, and ensure daily cleaning standards are met. The supervisor is responsible for keeping the team informed regarding policy changes or event updates, completing pre-event duties at assigned locations, and ensuring proper shutdown procedures at the end of shifts. This leadership role demands flexibility as shifts may include days, evenings, weekends, and holidays. A Milwaukee Bartending License is required for this position, along with the ability to meet certain physical requirements such as standing and walking throughout shifts and occasional heavy lifting or equipment movement. Delaware North not only values the performance of their team members but also their personal well-being, offering a comprehensive benefits package that includes weekly pay, training, employee discounts, flexible scheduling, and eligibility for health, dental, vision insurance, 401(k) with company match, paid time off, parental leave, employee assistance, and tuition reimbursement. Joining Delaware North as a Concessions Supervisor means becoming part of a thriving team in a unique and dynamic environment that supports career growth and provides a rewarding hospitality experience.