Concessions Supervisor

Sodexo is a global leader in food services and facilities management, committed to improving the quality of life for those it serves and contributing positively to the communities where it operates. With a firm dedication to diversity, equity, and inclusion, Sodexo partners with a variety of clients—including public institutions, private enterprises, and venue operators—to provide exceptional hospitality, catering, and integrated facility solutions worldwide. Their service model encompasses a broad spectrum of support aimed at creating memorable experiences for both customers and employees alike. Known for fostering a culture of belonging and respect, Sodexo values each employee's individuality and promotes a fair, inclusive workplace environment where all voices can be heard and ideas counted.

This job opening is for a Concessions Supervisor at the New England Aquarium, a premier public aquarium located in Boston, Massachusetts. The Aquatic facility attracts thousands of visitors each year, featuring a range of marine life exhibits alongside educational programming, making it a popular destination for locals and tourists alike. The Concessions Supervisor will play a key leadership role working within the event-based concession operations managed by Sodexo at this venue. This part-time position requires open availability for varying shifts to ensure coverage during diverse events.

In this role, the Concessions Supervisor will be directly responsible for overseeing the daily operations of concession stands, kiosks, portable and walk-out retail locations that serve a wide array of food and beverage products during events. They will manage staffing assignments, service flow, inventory awareness, and ensure compliance with Sodexo’s operational standards and health and safety regulations. Acting as a vital link between frontline concession teams and unit leadership, the supervisor helps to deliver a seamless guest experience characterized by efficient service and high standards of cleanliness and safety.

The fast-paced nature of event-based concession operations at the New England Aquarium demands a supervisor who is adaptable, proactive, and skilled at leading teams under pressure. This role involves conducting pre-event briefings, addressing guest concerns promptly, supporting staff onboarding and training initiatives, and maintaining a strong focus on company policies and guest satisfaction. The Concessions Supervisor must also ensure compliance with local regulations related to food handling and alcohol service, necessitating appropriate certifications.

The pay range for this part-time opportunity is $21.63 to $29.19 per hour, reflecting the level of responsibility and expertise required. Sodexo offers a supportive and flexible work environment, providing numerous benefits aimed at promoting employee well-being and career development. These include access to ongoing training, comprehensive health coverage, paid time off, and various employee discount programs, among others. Candidates are encouraged to discuss specific benefits during the interview process.

Joining Sodexo means becoming part of a company that prioritizes its people and their growth—not just filling a role. For candidates passionate about hospitality, team leadership, and delivering outstanding service in a vibrant, dynamic setting, this Concessions Supervisor position at the New England Aquarium represents an excellent opportunity to contribute meaningfully while advancing their career in food service management.