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Concessions Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $21.63 - $29.19
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Work Schedule

Flexible
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Benefits

Paid Time Off
Holidays
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
401k

Job Description

Sodexo is a global leader in quality of life services, dedicated to fostering a better everyday for individuals and communities alike. As a prominent provider of food service, catering, facilities management, and integrated solutions, Sodexo operates worldwide, partnering with clients to deliver exceptional experiences to both customers and employees. The company's commitment to social, economic, and environmental progress is deeply embedded in its culture, emphasizing fairness, respect, and inclusivity for all employees. Sodexo values diversity and promotes a workplace where everyone can be themselves, contribute ideas, and feel truly valued and respected. The company is committed to equal employment opportunities irrespective of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military or protected veteran status, or any other protected class under federal, state, or local laws.

The Concessions Supervisor role at Sodexo is a dynamic and integral position within the fast-paced hospitality and event services industry. Located at the Savannah International Trade & Convention Center, this full-time position offers a competitive hourly wage ranging from $21.63 to $29.19, reflecting the importance and responsibility the role carries. The supervisor will work varying shifts with open availability preferred to accommodate the diverse scheduling needs of event-based operations. This position is perfect for individuals passionate about guest service and operational leadership in high-volume environments.

As a Concessions Supervisor, you will oversee the concessions operations during events, ensuring service excellence, operational compliance, and high guest satisfaction. You will supervise concession stands, kiosks, portable locations, and autonomous retail concepts, balancing staff scheduling, inventory management, and service flow to meet the demands of each event effectively. Your leadership will directly impact the guest experience as you enforce speed of service, safety standards, cleanliness, and company policies.

This role requires strong communication skills as you will be the crucial link between frontline team members and unit management, addressing concerns promptly and facilitating smooth operational flow. Additionally, you will support the onboarding and training of concession staff, ensuring that every team member is well-prepared to contribute to the success of the event. The physical demands of the role include the ability to frequently lift and move up to 35 pounds and occasionally up to 40 pounds, underscoring the active nature of the job.

Sodexo offers a supportive and flexible work environment that recognizes the need for work-life balance and strives to provide access to ongoing professional development and career advancement opportunities. The benefits package is comprehensive, including paid time off, holidays, medical, dental, vision coverage, tuition reimbursement, 401(k) plans, employee discount programs, and more. Certain site-specific perks may also be available, such as free or subsidized meals, uniforms, safety shoes, and transportation support.

Joining Sodexo means becoming part of a company that values your individuality and encourages a workplace culture rooted in belonging and respect. This role not only provides an opportunity to grow professionally within the hospitality and concessions field but also allows you to make a meaningful impact on guests and your team during every event. Sodexo's commitment to inclusivity and employee well-being makes it a great place to build your career and thrive.

Job Requirements

  • High School diploma, GED, or equivalent experience
  • Minimum 2-4 years experience in concessions, food service, or event-based operations
  • Prior supervisory or lead experience preferred
  • Must meet minimum age requirements to supervise alcohol sales per local and state regulations
  • Must maintain valid TIPS, TEAM, or equivalent alcohol-service certification and comply with state-specific alcohol training requirements
  • Food handler certification may be required depending on location
  • Ability to lift and move up to 40 pounds
  • Open availability for varying shifts
  • Reliable attendance and punctuality

Job Qualifications

  • High School diploma, GED, or equivalent experience required
  • Minimum of 2-4 years of experience in concessions, food service, or event-based operations required
  • Prior supervisory or lead experience preferred
  • Ability to meet minimum age requirements for supervising alcohol sales based on local and state regulations
  • Valid TIPS (Training for Intervention Procedures), TEAM (Techniques for Effective Alcohol Management), or equivalent alcohol-service certification
  • Compliance with all state-specific alcohol training requirements
  • Food handler certification may be required based on state or local regulations

Job Duties

  • Oversee concession stands, kiosks, portable locations, and autonomous retail stores as applicable
  • Assign staff to concession locations and adjust coverage based on volume and operational needs
  • Conduct pre-event or pre-shift briefings to review expectations, menus, service standards, and assignments
  • Address guest concerns promptly and escalate issues to management as needed
  • Support onboarding and training of concession staff and leads
  • Frequently lift and move up to 35 pounds and occasionally lift and move up to 40 pounds
  • Attend work and show for scheduled shift on time with satisfactory regularity
  • Perform other duties as assigned based on business necessities and client requirements

Job Criteria

Experience

Mid Level (3-7 years)


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