Concessions Operations Supervisor

Legends is a comprehensive agency that specializes in providing bespoke solutions for legendary brands across a wide range of industries. Founded with a passion for excellence and a commitment to innovation, Legends offers a 360-degree service model covering areas such as global planning, global sales, and hospitality. Their expertise spans six core verticals including professional sports, collegiate athletics, attractions, entertainment, international markets, and conventions. As a leader in the event services industry, Legends prides itself on its dedicated team and deep industry knowledge, collectively bringing over 300 years of leadership experience in sales and sponsorship, analytics and valuation, hospitality, and operations.

At Legends, the intellectual property is the people — the cornerstone of their success. The company’s leadership understands firsthand the dynamics of being on teams, managing businesses, or working within athletic departments, which fuels their passion and drives their mission to create impactful, customized solutions for clients and partners. Their holistic approach ensures that every project receives comprehensive attention and tailored strategies, making them a trusted partner in the competitive landscape of sports and entertainment.

The Operations Supervisor role is a crucial position within Legends’ Concessions Department, reporting directly to the Director of Concessions. This part-time, seasonal role pays $26 per hour and focuses on supervising all activities related to concessions operations during game days and special events, with a strong emphasis on enhancing the guest experience. The Operations Supervisor is responsible for overseeing team members pre-gates and post-gates to ensure smooth and timely operations. They play a pivotal role in line management to minimize guest wait times and are tasked with assigning staff locations and shifts to meet the demand generated by operational needs.

Additionally, this role supervises Non-Profit Organization Groups, manages on-the-spot coaching, assists with onboarding and training new employees, and tracks product usage to help reduce waste. The Operations Supervisor ensures compliance with union policies and health and alcohol service regulations, maintaining high standards of operational integrity. Collaboration is key, as the supervisor works cross-functionally with various departments including culinary, warehouse, human resources, and premium services, to guarantee seamless event execution and operational efficiency.

By ensuring adherence to safety policies and actively promoting a safe working environment, the Operations Supervisor contributes to the well-being of the entire concessions team. Reporting of all safety incidents into the company’s risk management system is a critical responsibility, emphasizing the company’s commitment to workplace safety. Legends believes in equal opportunity employment and values diversity, promising all qualified candidates fair consideration irrespective of race, color, religion, sex, age, nationality, disability, or genetic information.

This role is ideal for an organized, proactive individual with a passion for guest service and operational excellence in a dynamic, fast-paced environment. Legends’ commitment to delivering legendary experiences extends to creating a fulfilling work environment for its employees, offering opportunities for growth and hands-on involvement in major sports and entertainment events.