Concessions Manager, Little Caesars Arena

Delaware North Sportservice is a prominent hospitality and food service company known for its commitment to excellence and innovation. With a rich history spanning over 100 years, Delaware North operates in various sectors including sports venues, national parks, casinos, and resorts worldwide. The company is family-owned and has built a global legacy by delivering exceptional experiences to guests through quality services and a dedicated workforce. At Little Caesars Arena in Detroit, Michigan, Delaware North Sportservice manages the food, beverage, and retail operations, providing a comprehensive range of services including concessions and premium dining options across multiple unique club areas, loge boxes, and suites. The arena, which opened in 2017, is an iconic 20,000-seat venue and home to the NHL's Detroit Red Wings and the NBA's Detroit Pistons, making it a vibrant hub for sports and entertainment.

The Concessions Manager role at Delaware North Sportservice is a critical leadership position responsible for overseeing and managing the concessions operations at Little Caesars Arena. This full-time position offers a competitive base salary ranging from $60,400 to $81,600 annually, complemented by an annual bonus plan based on company and individual performance or a role-based uncapped sales incentive plan. The role demands a strong leader who is passionate, dedicated, and ambitious, eager to grow their career within a leading hospitality company. The Concessions Manager will coordinate and supervise the activities of team members, supervisors, and volunteers within the concessions department, ensuring smooth and efficient operations during events.

This role requires hands-on management skills including scheduling interviews, hiring, and conducting training sessions aligned with company policies to maintain high standards of service and compliance. The manager must ensure all operations adhere to federal, state, and local regulations concerning safety, hygiene, sanitation, alcohol service, payroll, employment, and equal employment opportunity. Maintaining effective cash handling and inventory control processes is essential, as is preparing detailed sales and operational reports to track performance and inform decision-making.

Delaware North values the personal and professional development of its employees and offers an extensive benefits package including medical, dental, and vision insurance, 401(k) with company match, paid vacation and parental bonding leave, tuition reimbursement, and generous discounts at affiliated hotels and resorts. The company fosters a supportive and inclusive work environment where diversity is celebrated, and every team member is encouraged to achieve their career aspirations. Working at Little Caesars Arena promises exposure to a dynamic and fast-paced environment, ideal for individuals who thrive in hospitality and enjoy being part of large-scale entertainment events.

Joining Delaware North as a Concessions Manager means becoming part of a global legacy with access to various career growth opportunities within a respected and established organization. The position offers varied shift schedules including days, evenings, weekends, holidays, and event days, providing a flexible and engaging work experience. With a focus on teamwork, innovation, and guest satisfaction, this role is perfectly suited for motivated individuals looking to advance in the hospitality industry while contributing to memorable experiences at one of Detroit's premier sports arenas.