Concessions Manager - INTRUST Bank Arena

Legends Global is a premier hospitality and event management company specializing in creating memorable experiences at iconic venues across the United States. Renowned for its commitment to quality service and innovation, Legends Global operates various facilities including arenas, amphitheaters, and entertainment complexes. The company takes pride in fostering a vibrant work environment that emphasizes teamwork, excellence, and professional growth. With a strong focus on delivering exceptional food and beverage services alongside premium guest experiences, Legends Global employs skilled professionals dedicated to maintaining high standards and operational efficiency. Their workforce reflects diversity and inclusivity, aiming to provide equal opportunities for all candidates. As a Federal Contractor under VEVRAA, they actively encourage women, minorities, individuals with disabilities, and protected veterans to apply, underscoring their commitment to affirmative action and equal employment opportunity.

The position open at Legends Global is the Concessions Manager role responsible for overseeing concessions operations within the arena facility. This full-time position is integral in managing multiple concession stands and portable food service locations, ensuring seamless food preparation and service that align with the brand's reputation for quality and customer satisfaction. The role encompasses comprehensive inventory control, focusing on production demand to optimize stock levels and minimize waste. The Concessions Manager leads a dedicated team, managing all facets of staffing including hiring, scheduling, and training to maintain a competent and motivated workforce.

In this role, the manager directs food storage, preparation, and retail product serving, guaranteeing compliance with health, safety, and ABC regulations. Collaboration with the Warehouse Manager is required to purchase concessions products that anticipate customer preferences and demand, while working closely with the Director to determine menu offerings and pricing strategies. The role also involves premium service provision and backstage catering at the Capitol Federal Amphitheater, highlighting the catering aspect as a key responsibility.

The Concessions Manager must manage financial responsibilities including receipt tabulation, account balancing, and monthly cash handling activities such as petty cash and vault reconciliation. Supervisory duties include direct oversight of all concessions employees adhering to company policies and employment laws, involving performance appraisals, disciplinary actions, and employee development. Flexibility is critical as the position demands working extended hours, including nights, weekends, and holidays based on event schedules.

Candidates must possess strong cost control capabilities, revenue generation experience, and financial acumen to manage accounts payable, accounts receivable, and reporting. Strong communication skills are essential for fostering positive customer experiences and effective team management. Experience with relevant technology including Microsoft Office tools (Excel, Word, Outlook), Point of Sale software (preferably Clover Sport), and workforce management systems such as ABIMM is highly valued.

Physical demands include the ability to stand for extended periods, use hands/arms effectively, and lift or move items up to 50 pounds. Candidates must be able to pass background and credit checks and hold or be willing to obtain ServSafe certifications in Manager, Alcohol, and Allergen handling.

This role is a unique opportunity to contribute to a dynamic team within an esteemed hospitality company that values innovation, quality, and diversity. The Concessions Manager will play a pivotal role in enhancing the customer experience at some of the region's most notable entertainment venues while developing their career in food and beverage management.